Ebarb named La Capitol’s VP of Member Engagement

June 15, 2022

La Capitol Federal Credit Union named Melissa Ebarb as Vice President of Member Engagement. She will oversee the E-Commerce Department and Phone Center, where she will lead La Capitol’s efforts to improve communication with members through new and existing technologies.

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“I am thrilled to take on this challenging new role with the credit union,” Ebarb said. “My goal is to make communicating and engaging with the La Cap membership —whether by phone, chat or online banking — the best experience possible for our members.”

Ebarb has worked at La Capitol for more than 18 years, starting as a Phone Center representative. For the past six years, she has overseen the credit union’s digital channels as the E-Commerce Manager.

“Congratulations to Melissa on her well-deserved promotion,” President and CEO Michael Hooper said. “Since 2004, she has made a tremendous impact with La Capitol. She is invaluable to our credit union, and we know she’ll continue to improve our members’ experiences.”