La Capitol FCU Designated "Best of the Best"

   
March 15, 2019

BATON ROUGE, La - MemberXP, a credit union member experience measurement platform, has designated La Capitol Federal Credit Union as one of 2019’s “Best of the Best” credit unions. 

 

La Cap won the honor in three categories this year: Outstanding Member Experience, Outstanding Member Transaction Experience, and Outstanding Member Loan Experience. 

 

The MemberXP Best of the Best designation is awarded to credit unions that consistently provide exceptional levels of member service during a calendar year. This prestigious award is given to fewer than one in five of the high-performing credit unions using MemberXP’s service evaluation platform. A credit union cannot apply for this award. It is independently granted by MemberXP based on specific criteria including member service and ease of use.

 

MemberXP is a platform that allows credit union members to provide immediate feedback on the service they receive. The platform utilizes mystery shops and member surveys to gauge the overall member experience across multiple delivery channels and specific experiences such as getting a loan or opening a new account.

 

The team should feel proud of the feedback we get from members through MemberXP. This feedback lets us know we are accomplishing our mission, which is to promote the financial well-being of our members,” said La Capitol CEO Michael Hooper. “Our more than 47,000 members at our 16 branches across Louisiana deserve to do business with a financial institution that respects them and works in their best interest. I am proud of the team at La Cap for making that possible for our members.

Constance Anderson, founder of MemberXP, said, “La Capitol Federal Credit Union’s top scores indicate a real commitment to doing what is right for members.”

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MemberXP provides actionable member research to credit unions via MemberView, its omnichannel voice of member platform and MemberShoppers, its mystery shopping platform. MemberXP serves credit unions across North America ranging in asset sizes of $100 million to over $9 billion. Learn more about MemberXP’s Best of the Best Awards at memberxp.com/best-of-the-best-award/