Card Manager

Yes, you can enroll your La Cap Debit, Prime Plus, Rewards and Cash Back credit cards.

Yes, you can enroll your La Cap debit and credit cards in the app.

When you login for the first time, use the “Enroll” feature to add your initial card. For additional cards, launch the app and scroll to the right until you see the “Add a Card” link.

You will see authorized and declined debit card transactions. Credit card transactions will be reflected as pending and posted.

Yes, you can make credit card payments from your preferred La Cap checking or savings account using the “Make a Payment” option.

The app displays debit card transactions within the past 31-days and credit card transactions within the past 90-days.

Merchants may send multiple preauthorizations for the same transaction. Preauthorizations will appear as “Authorized” within the app but do not always post to your account. Please confirm the transaction has “posted” in Online Home Banking before initiating a dispute for the transaction.

Yes, you can set travel notifications by selecting the “Travel Notifications” at the bottom of the Transaction screen. The travel notification can be set to begin the next calendar day.

An alert is a text notification sent to your cell phone when a transaction takes place with a specific card. A control/restriction limits the use of the card based on the preferences or filters you defined.

Alerts (text notifications) and controls (restrictions and filters) can be set-up for some of these reasons:

• Alert: When the card is used over a pre-set amount.
• Control: When the card is used by locking and unlocking at your discretion based on settings.

Location based alerts are triggered for transactions that are made at retailers outside the set areas selected within the app. If you make a purchase at a retailer whose home office address is different than the physical location of the business, a location based alert may be triggered.

If you are having trouble with the app, please verify that you have the most updated app, clear your cookies and/or cache, and uninstall/reinstall the app if necessary. 

If further assistance is needed with the app, use the “Contact Us” link within the app or on the initial login page. A representative will gladly assist.

In most cases, reoccurring payments will continue until you contact the merchant and cancel the reoccurring payment. Any issues should be directed to the merchant.

No, if you previously set-up alerts/controls in Card Lock, you will need to set-up new alerts/controls in the La Cap Card Manager app.

Within moments after you hit “Submit,” the locks, controls, and alerts are activated.

You can access alerts and controls by going to the menu on the app or using the “Notification Settings” within the card details.

Select Card Settings which appears on the top right corner of the card image and update information.

You must have bio-metric authentication enabled on your device. You can turn the bio-metric indicator on and off from the profile screen within the app. You can access the screen by tapping on the photo area above the welcome greeting.