Careers

The Information Technology department is seeking an IT Programming Specialist to develop, implement, and manage solutions pertaining to the core and ancillary systems.  This position will also be involved in managing and supporting credit union systems, acting as a resource for processes essential to the success and growth of the credit union.   In this position a person must have the ability to develop solutions using a wide variety of platforms, solve practical problems, and provide logical solutions.  This could be accomplished through the combination of technical, interpersonal, leadership, and organizational skills.

Job Summary

• Develop, implement, and support solutions and systems that align with the objectives and strategic goals of the credit union.
• Implement, manage, and provide support for the core and ancillary systems on premise and hosted.
• Work directly with vendors to setup and support integration between systems along with developing solutions to complete system integration.
• Manage and maintain knowledge of all system customizations including documentation.
• Develop, maintain, and execute procedures, checklists, and processes pertaining to upgrades, testing, migrations, and routine tasks.
• Complete tasks and milestones that are listed under the corporate project plan.
• Proactively monitor system alerts and resolve them in a timely fashion.
• Respond to work orders in the queue and critical issues that are escalated by staff.
• Perform additional duties, responsibilities, and routine tasks assigned upon request.
• Understands compliance issues and attends training as they relate to credit union services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Requirements

• Bachelor’s degree (B.S.) in Computer Science, Information Systems and 3 years of experience is required.
• Demonstrate programming and knowledge in Java and JavaScript with ability to develop and troubleshoot code in NetBeans.
• Demonstrate basic fundamental understanding of XML, HTML, JSON, and flat files.
• Ability to write and execute SQL queries against databases in Microsoft SQL Server, IBM DB2, or equivalent.
• Ability and desire to read, interpret, and understand requirements and system documentation and serve as the subject matter expert.
• Motivated towards learning and acquiring additional technical skills.
• Demonstrate excellent interpersonal communication, writing, analytical, and troubleshooting skills.
• Any previous experience working with data extraction or reporting tools is a plus.
• Any previous experience working with PowerShell scripting, API development tools, or equivalent is a plus.
• Any previous experience or knowledge of credit unions or financial institutions is a plus.
• Any previous experience working with a critical application or core system is a plus.

We currently have a need for a Member Service Specialist to work in our Baton Rouge - O'Neal Lane location.

Our Member Service Specialist (MSS) assists our members with their financial needs, by providing outstanding member service, not limited to, receiving/processing loan applications, opening deposit accounts, maintaining up-to-date knowledge of all products and procedures, and reviewing member accounts and/or consumer reports and utilizing that information to aide in cross-selling products to improve members financial well-being. Our MSS must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, professional, and meet on-going training expectations to stay knowledgeable of policies and procedures.

Essential Duties and Responsibilities- include but are not limited to the following:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.
• Provides outstanding member service in a timely manner through multiple channels including but not limited to email, face to face interaction, and telephone.
• Provides specific service-related information concerning credit union services and policies.
• Is fully informed of policies and procedures regarding credit union products and services.
• Accepts accountability, maintains accuracy and ensures security of member information.
• Achieves minimum standards and expectations related to product sales, cross sells and funding.
• Addresses member complaints, requests, assist with completion of forms, such as direct deposit and payroll.
• Opens new accounts and service existing accounts.
• Completes all necessary paperwork including sending new member letters, internal documents and reports.
• Checks new account paperwork completed by others for accuracy.
• Places check orders for members.

• Maintains contact with new members regarding products, services and customer service experiences.
• Processes loans including origination, signing loan documents and placing follow-up calls.
• Promotes credit union products and services through public relations activities at offsite new and existing member locations.
• Provides information to members on investment alternatives.
• Provides support to Member Services department by balancing ATMs, working the vault and night deposits as needed.
• Provides backup Member Services by operating a cash drawer as necessary.
• Provides backup to Engagement Center as necessary
• Assists with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.
• Supports Credit Union service initiatives, such as the Lender Development program..
• Communicates member feedback to various teams—including technical and marketing departments—in order to improve the overall member experience
• Understands compliance issues and attends training as they relate to credit union services including, but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

We currently have a need for a Member Service Specialist to work in our Baton Rouge - Florida Blvd., location.

Our Member Service Specialist (MSS) assists our members with their financial needs, by providing outstanding member service, not limited to, receiving/processing loan applications, opening deposit accounts, maintaining up-to-date knowledge of all products and procedures, and reviewing member accounts and/or consumer reports and utilizing that information to aide in cross-selling products to improve members financial well-being. Our MSS must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, professional, and meet on-going training expectations to stay knowledgeable of policies and procedures.

Essential Duties and Responsibilities- include but are not limited to the following:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.
• Provides outstanding member service in a timely manner through multiple channels including but not limited to email, face to face interaction, and telephone.
• Provides specific service-related information concerning credit union services and policies.
• Is fully informed of policies and procedures regarding credit union products and services.
• Accepts accountability, maintains accuracy and ensures security of member information.
• Achieves minimum standards and expectations related to product sales, cross sells and funding.
• Addresses member complaints, requests, assist with completion of forms, such as direct deposit and payroll.
• Opens new accounts and service existing accounts.
• Completes all necessary paperwork including sending new member letters, internal documents and reports.
• Checks new account paperwork completed by others for accuracy.
• Places check orders for members.

• Maintains contact with new members regarding products, services and customer service experiences.
• Processes loans including origination, signing loan documents and placing follow-up calls.
• Promotes credit union products and services through public relations activities at offsite new and existing member locations.
• Provides information to members on investment alternatives.
• Provides support to Member Services department by balancing ATMs, working the vault and night deposits as needed.
• Provides backup Member Services by operating a cash drawer as necessary.
• Provides backup to Engagement Center as necessary
• Assists with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.
• Supports Credit Union service initiatives, such as the Lender Development program..
• Communicates member feedback to various teams—including technical and marketing departments—in order to improve the overall member experience
• Understands compliance issues and attends training as they relate to credit union services including, but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

We are currently seeking a Content Manager to join our Marketing Team.

The primary purpose of this position is to assist La Capitol Federal Credit Union to live out its mission to improve the financial well-being of our members. To meet this goal, the position must deliver outstanding service to both internal and external members. The Content Manager will support the sales and marketing team. The Content Manager position will assist with and manage the development, implementation, and analysis of content on various platforms. The ideal candidate will have strong written communication skills, a strong understanding of outbound email and targeting campaigns, and a detailed understanding of website analytics.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Develop outbound emails and drip marketing for targeted and general membership campaigns
• Copywriting for newsletters, emails, web content and other needs
• Track marketing campaigns to completion and report on results across all channels
• Prepare direct mail data and media for distribution and coordinate with mail house
• Coordinate development, printing, and distribution of monthly statement inserts
• Coordinate distribution of campaign materials to all branch locations
• Assist with social media efforts
• Coordinate print marketing materials such as brochures and mailers by writing copy and formatting content and graphics
• Create support materials, including PDF forms for all departments
• Gather member/product testimonials, including video, for use in all channels
• Develop (write, record, and edit) product videos for use on company website and training
• Develop web forms and surveys for the collection of data and member feedback
• Coordinate materials for in-house lobby video displays and update regularly
• Maintain and update audio library for phone hold system
• Website updates/maintenance
• Assist with promotional activities
• Collaborate with colleagues in other departments, including sales, compliance, lending, e-commerce, and training
• Research and update competitor database to conduct a comparative analysis of company performance in the market
• Analyze data compiled from questionnaires and other market research
• Analyze data to uncover industry trends
• Understands compliance issues and attends training as they relate to member services including but not limited to: Bank Secrecy Act, Reg P, and Patriot Act

Education and/or Experience: Bachelor's degree (B. A.) from four-year College or university; or three to five years relevant content development and marketing experience; or equivalent combination of education and experience required.

Qualifications:

• Exceptional verbal and written communication skills; must exhibit a strong understanding of grammar, spelling, and punctuation.
• Proficient in Microsoft Office
  • Excel
  • Word
  • Adobe Creative Cloud

·        Ability to handle multiple projects with varied timelines.

·        Strong problem-solving skills

·        Receptive to opportunities for continuing education and professional development

·        Video content development experience is a plus

·        HubSpot MarketingHub experience is a plus

·        Ability to adapt to change in a fast-paced environment

Member Service Officer (MSO) - Houma

We are looking for a Member Service Officer to join our Houma branch. Candidate would be responsible for daily cash transactions as well as identify specific credit union products that would enhance the financial well-being of members. Must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services and meet on-going training expectations to stay knowledgeable of policies and procedures. Ideal candidate will have 1-2 years of banking, credit union or cash handling experience.

Essential Duties and Responsibilities:

• Possess adequate product knowledge as measured by the annual product knowledge certification assessment
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts
• Places holds on accounts for uncollected funds
• Orders daily supply of cash, and counts incoming cash
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Explains, promotes, or sells credit union products or services
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository
• Understands compliance issues and attends training as it relates to member service including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.