Careers

We are currently looking for an Electronic Funds Processor for our Baton Rouge - Main Office location. This position is responsible for processing electronic file transactions for the credit union including but not limited to EasyPay, Wires, Payroll, ACH and Sharedrafts.  Positions in EFT are critical to the credit unions daily operations and require staff to work at times when the credit union may be closed for holidays and during disasters. This department is open from 7AM to 6PM

Specific responsibilities are listed below.  Other duties may be assigned.  Staff is crossed trained to back up multiple areas of functionality.

ACH: 

• Processes credit and debit kickouts daily
• Creates return file and sends through Fedline Advantage. 
• ACH file processing on internal systems. 
• Billpay file processing and transaction tracking. 
• Process outgoing wires for any amount.  Process incoming wires from TranZact and Fedline Advantage. 
• Handle STOP and WSUD forms for members. 
• Adjust distributions when necessary. 
• Balance debit and credit files daily. 
• Set up cross reference on accounts in data safe. 
• Process NOC (notice-of-change) activity daily. 
• Process reclamation request upon receipt. 
• DNE reporting, FICS (RE) Payments, RE Closing Wires In and Out. 
• Account, activity, and or file research when necessary.

SHARE DRAFT: 

• Make La Oops calls to members. 
• Process daily share draft kick outs. 
• Work the share draft file. 
• Create share draft return file and send through TranZact. 
• Handle late returns and encoding errors. 
• Balance Share Draft desk daily. 
• Process overdraft notices. 
• Run fee file and courtesy call fees.
•  Run fee report in the afternoon to reverse any excess posting of fees. 
• Process outgoing wires for any amount. 
• Process incoming wires from TranZact and Fedline Advantage.  Account, activity, and or file research when necessary. 

EASY PAY: 

• Make changes to distributions as needed to process Easy Pay files. 
• Update and balance excel spreadsheet before transmitting file. 
• Send internal easy pay files out daily.
• Send Easy Pay file for the 3^rd and 20^th each month. 
• Handle deceased accounts by placing a STOP on the credit for deceased member. 
• Add information to excel spreadsheet (Deceased Accts). 
• Process incoming wires from TranZact and Fedline Advantage. 
• Account, activity, and or file research when necessary.

PAYROLL: 

• Receive and process mail daily. 
• Process exception payrolls that are received by email or daily mail. 
• Process Designer payrolls that are received through FTP files from payroll offices.
• Process Web payrolls, ACHIEVE payroll, Staff Flower Fund, retired staff insurance, employee expenses and backup withholding. 
• Post deposits to suspense GL for accounting. 
• Process and post Telephone Initiated Transactions for Collections. 
• Process outgoing wires for any amount. 
• Process incoming wires from TranZact and Fedline Advantage. 
• Account, activity, and or file research when necessary.

WIRE TRANSFERS:

• Receive and process both domestic and international wires. 
• Transactions are incoming and outgoing for both members and the credit union. 
• Wires can be initiated over the phone, in a branch with a Member Service Specialist or via home banking access through Q2. 

All positions must understand compliance and regulation issues as they relate to departmental and credit union functions.  Training will include but is not limited to:

• Bank Secrecy Act
• Check 21
• Identity Theft
• Patriot Act
• Reg D
• Reg E
• Reg P

La Capitol Federal Credit Union is currently recruiting a team-oriented experienced Administrative Sales Assistant who can assist and support the Sales Department located in our Baton Rouge - Main Office. This position supports credit union goals and objectives by providing administrative and operational support to the credit union's sales team.

Essential Duties and Responsibilities:

The responsibilities of this position include, but are not limited to:

• Assists and provides administrative support to the VP of Sales/Sales Department.
• Coordinates and schedules appointments, meetings, and events.
• Compiles reports and special assignments.
• Composes and communicates sales information to management and employees.
• Prepares sales presentations by compiling data, developing presentation formats and materials.
• Participates in and takes departmental meeting minutes.
• Maintains records and data using various automated systems.
• Serves as administrator on Sales platforms.
• Maintains promotional items inventory.
• Keeps vendor contacts up-to-date.
• Maintains PR and Business Development calendars and ensures events are coordinated with Marketing.
• Assists Sales Team with personal branding on social media platforms.

Qualifications

• High school diploma or equivalent required. Bachelor’s degree or community college diploma in office administration or a related discipline a plus.
• Minimum 2-3+ years administrative job-related experience
• Advanced Microsoft Office skills, with an ability to become familiar with credit union-specific programs and software
• Strong social media platform skills
• Strong written and verbal communication skills
• Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities
• Exceptional interpersonal skills

La Capitol Federal Credit Union is searching for a Member Service Specialist to join our Westbank Location at 2044 Manhattan Blvd; Harvey, LA! This person will be passonate about delivering outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services, meet on-going training expectations to stay knowledgeable of policies and procedures.   

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.
• Provides specific service-related information concerning credit union services and policies.
• Is fully informed of policies and procedures regarding credit union products and services. 
• Accepts accountability, maintains accuracy and ensures security of member information.
• Addresses member complaints, requests, assist with completion of forms, such as direct deposit and payroll.
• Opens new accounts and service existing accounts.
• Completes all necessary paperwork including sending new member letters, internal documents and reports.
• Checks new account paperwork completed by others for accuracy.
• Places check orders for members.
• Processes loans including origination, signing loan documents and placing follow-up calls.
• Promotes credit union products and services through public relations activities at offsite new and existing member locations.
• Provides information to members on investment alternatives.
• Provides support to Member Services department by balancing ATMs, working the vault and night deposits as needed.
• Provides backup Member Services by operating a cash drawer as necessary.
• Provides backup to PALS as necessary
• Assists with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
• Understands compliance issues and attends training as they relate to member services including but not limited to:

• Bank Secrecy Act
• Reg P
• Patriot Act

 Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:      

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

La Capitol FCU is looking for a dynamic individual to join our O'Neal Lane team as a Member Service Officer (Teller). This position will provide quality, accurate and timely member service involving daily processing of financial transactions in a retail banking enviornment. You will often serve as the first point of contact to the member and will have responsiblity for cross-selling products or referring members to other areas of the organization to meet their financial needs. You will have direct responsibilty of montioring and maintaining control of cash.

Essential Duties & Responsiblities:

• Handle a cash drawer; ensuring proper control of cash drawer; following all audit and security policies and procedures.
• Process financial transations, including deposits, withdrawals, transfers and loan payment transactions for our membership.
• Process miscellaneous transcations (bonds, municipal coupons, traveler's checks, money orders, ect.)
• Promote products and services of the credit union to assist the members financial needs.
• Assist in daily balancing and processing of ATM, including the processing of all entries.
• Assist in the verificaiton of deposits in the night and lobby depository.
• Assist with dual control of vault responsibilities.
• Participate in meetings that include information on sales, products, customer service and operational processes.
• Performs all other duties as assigned.

Qualifications:

To perform this job successfully, and individual must be able and willing to perform each essential duty satisfactorly. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.

• High school diploma or GED required.
• One to three years of customer service and cash handling experience required. Previous teller experience is a plus. A combination of education and experience may be considered.
• Must be proficient in computer and office equipment.
• Must be proficient in microsoft office suite: Outlook, Word, Excel. MS Access is a plus.