Careers

We currently have a need for a Member Service Specialist to work in our Main Office location. This role will be responsible for assisting members with day to day transactions; as well identifying and offering Credit Union products and services to best fit the needs of our members. MSS must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services, meet on-going training expectations to stay knowledgeable of policies and procedures.

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.
• Provides specific service-related information concerning credit union services and policies.
• Is fully informed of policies and procedures regarding credit union products and services.
• Accepts accountability, maintains accuracy and ensures security of member information.
• Addresses member complaints, requests, assist with completion of forms, such as direct deposit and payroll.
• Opens new accounts and service existing accounts.
• Completes all necessary paperwork including sending new member letters, internal documents and reports.
• Checks new account paperwork completed by others for accuracy.
• Places check orders for members.
• Processes loans including origination, signing loan documents and placing follow-up calls.
• Promotes credit union products and services through public relations activities at offsite new and existing member locations.
• Provides information to members on investment alternatives.
• Provides support to Member Services department by balancing ATMs, working the vault and night deposits as needed.
• Provides backup Member Services by operating a cash drawer as necessary.
• Provides backup to Member Service Representatives as necessary
• Assists with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
• Understands compliance issues and attends training as they relate to member services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

We are currently seeking an Indirect Lending Loan Officer- Dealer Finance Representative to assist La Capitol Federal Credit Union to live out its mission of improving the financial well-being of our members. To meet this goal the position must deliver outstanding service to both internal and external members. A key component of this position is to identify the needs of each member and/or Business Partner and recommend an appropriate La Cap solution. The primary function of the Indirect Dealer Finance Representative is to cultivate and enhance existing relationships with franchise and independent auto dealerships. This individual must be knowledgeable in La Cap’s credit union’s products and services so that accurate information is provided to existing and potential dealer partners.

Essential Duties and Responsibilities- include but are not limited to the following:

• Acquire, build, and maintain mutually beneficial relationships with existing and prospective dealerships.
• Remain informed on all industry related trends and each assigned market’s competitive environment.
• Meet with dealers monthly to define expectations, review results, and identify areas in need of improvement. Educate and inform dealers about policy, procedures, guidelines, expectations, or rate changes as needed. Record and report the outcome of dealer visits weekly to your supervisor.
• Keep supervisor apprised of any dealer issues related to but not limited to misrepresentation of applications or contracts. Serve as a liaison between dealers and indirect processors while working toward resolutions; listen and relay dealer concerns. Assist indirect staff with correcting contract errors, funding issues, titling issues, collecting dealer charge backs, negative reserves, etc.
• Must be able to travel within the assigned territory / market segment, work a flexible schedule to include weeknights, weekends, and holidays as business and volume objectives dictate. Travel will be monthly around the state.  Days on the road will be spread out throughout the month and equal 7 days a month depending on credit union need. 
• Work well independently and in group settings to meet monthly goals.
• When not calling on dealers, decisions loan request based on the credit unions policy and procedures, assist with lien perfection, and perform other duties as required.
• Utilize excellent sales skills to interact with dealers and capture approvals, while effectively maintaining the dealer relationship when declining credit applications that do not fit La Cap’s program.
• Participate in special assignments and projects as requested by management.
• Explain loan programs to members and indirect lending dealers, evaluate their needs, and recommend loan options.
• Employ a strong sense of urgency and ownership, and demonstrate a strong, professional work ethic in all facets of carrying out duties.
• Provide prompt, accurate responses to all internal and external customer inquiries.
• Manage credit risk and quality of loans by utilizing strong attention to detail and applying thorough analysis of presented loan applications
• Structures approvals to maximize profit and enhance dealer relationships
• Decisions applications submitted by dealer partners, placing an emphasis on response time, quantity of applications processed, and quality of applications approved.
• Analyze current financial position of loan applicants to determine the degree of risk involved in extending credit or lending money and makes decisions to approve, reject, or forward the loan requests to higher levels for decisions.
• Respond to dealer on all indirect loan applications within the time frame determined by management.
• Represent the Credit Union in a professional and mature manner
• Understands compliance issues and attends training as they relate to credit union services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act.

Qualifications:

• Associate's degree (A. A.) or equivalent from a two-year college or technical school preferred; two years’ experience working with dealerships and indirect financing desired. Candidate must have experience underwriting and processing indirect loans. Must possess a valid driver’s license.
• Thorough knowledge of all products and services offered by La Cap with emphasis placed on the Indirect lending program.
• Maintain an awareness of all laws and regulations plus developments or trends within the credit union industry as well and Indirect Lending.
• Be an expert of our business, the market, and our program; be able to use this knowledge to make business decisions that are in the best interest of La Cap.
• Must have knowledge and experience with consumer lending, working knowledge of lending regulations, knowledge of credit union lending policies and procedures, good logical/ analytical judgment, and good communication skills are required.
• Must be able to conduct presentations to dealers and potential members if needed.
• Strong problem solving, organizational, negotiation and interpersonal skills.

We are currently seeking an Information Technology System Analyst to join our IT team. The Information Technology System Analyst will develop, implement, and manage solutions pertaining to the credit unions core and ancillary systems. This will involve managing and supporting credit union systems and acting as a resource for processes essential to the success and growth of the credit union. In this position, a person must have the ability to develop solutions using a wide variety of platforms, solve practical problems, and provide logical solutions. This will be accomplished through the combination of technical, interpersonal, leadership, and organizational skills.

Essential Duties and Responsibilities- include the following. Other duties may be assigned.

· Develop, implement, and support solutions that align with the objectives and strategic goals of the credit union.

· Implement, manage, and provide support for core, ancillary systems, and servers on premise and hosted.

· Work directly with vendors to setup and support integration between systems along with developing solutions to complete system integration.

· Perform and assist with upgrades and improvements to applications and systems.

· Manage and maintain knowledge of all system customizations including documentation.

· Develop, maintain, and execute procedures, checklists, and processes pertaining to upgrades, testing, migrations, and routine tasks.

· Complete tasks and milestones that are listed under the corporate project plan.

· Proactively monitor system alerts and resolve them in a timely fashion.

· Respond to work orders in the queue and critical issues that are escalated by staff.

· Perform additional duties, responsibilities, and routine tasks assigned upon request.

· Understands compliance issues and attends training as they relate to credit union services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Qualifications/Experience:

· Bachelor’s degree (B.S.) or equivalent from 4 years in Computer Science or Information Systems, with 3 years of experience is desired. Bachelor's Degree in IT field substitutes for 2 years' experience.

· Demonstrates strong programming and scripting knowledge with ability to develop and troubleshoot solutions using JavaScript, PowerShell, API development tools, SSIS, and/or equivalent.

· Experience working with Microsoft Windows Operating Systems, Microsoft SQL Server, and IIS.

· Experience or knowledge of credit unions or financial institutions is a plus.

· Experience working with IBM DB2, SFTP, and reporting tools are a plus.

· Experience working with a critical production database or core system.

· Ability to demonstrate fundamental understanding of XML, HTML, and JSON.

· Ability to write and execute SQL queries with strong understanding of database concepts.

We currently have a need for a Member Service Specialist to work in our Metairie location. This role will be responsible for assisting members with day to day transactions as well identifying and offering Credit Union products and services to best fit the needs of our members. MSS must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services, meet on-going training expectations to stay knowledgeable of policies and procedures.

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.
• Provides specific service-related information concerning credit union services and policies.
• Is fully informed of policies and procedures regarding credit union products and services.
• Accepts accountability, maintains accuracy and ensures security of member information.
• Addresses member complaints, requests, assist with completion of forms, such as direct deposit and payroll.
• Opens new accounts and service existing accounts.
• Completes all necessary paperwork including sending new member letters, internal documents and reports.
• Checks new account paperwork completed by others for accuracy.
• Places check orders for members.
• Processes loans including origination, signing loan documents and placing follow-up calls.
• Promotes credit union products and services through public relations activities at offsite new and existing member locations.
• Provides information to members on investment alternatives.
• Provides support to Member Services department by balancing ATMs, working the vault and night deposits as needed.
• Provides backup Member Services by operating a cash drawer as necessary.
• Provides backup to Member Service Representatives as necessary
• Assists with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
• Understands compliance issues and attends training as they relate to member services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

We currently have a need for a Member Service Specialist to work in our O'neal Lane branch. This role will be responsible for assisting members with day to day transactions; as well identifying and offering Credit Union products and services to best fit the needs of our members. MSS must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services, meet on-going training expectations to stay knowledgeable of policies and procedures.

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.
• Provides specific service-related information concerning credit union services and policies.
• Is fully informed of policies and procedures regarding credit union products and services.
• Accepts accountability, maintains accuracy and ensures security of member information.
• Addresses member complaints, requests, assist with completion of forms, such as direct deposit and payroll.
• Opens new accounts and service existing accounts.
• Completes all necessary paperwork including sending new member letters, internal documents and reports.
• Checks new account paperwork completed by others for accuracy.
• Places check orders for members.
• Processes loans including origination, signing loan documents and placing follow-up calls.
• Promotes credit union products and services through public relations activities at offsite new and existing member locations.
• Provides information to members on investment alternatives.
• Provides support to Member Services department by balancing ATMs, working the vault and night deposits as needed.
• Provides backup Member Services by operating a cash drawer as necessary.
• Provides backup to PALS as necessary
• Assists with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
• Understands compliance issues and attends training as they relate to member services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

We are seeking an Accounts Control Collector who will be responsible for the control of late and/or delinquent loan accounts and pending late payment reminders. Make follow up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts. Optimize collections on accounts while balancing the goodwill of members with the overall business interests of the credit union.

Qualifications: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Candidate must have experience working in positions that require heavy telephone communication to meet daily goals. Experience in the debt collection process in all stages of delinquency is preferred.

We currently have a need for a Member Service Specialist to work in our Westbank Office location. This role will be responsible for assisting members with day to day transactions; as well identifying and offering Credit Union products and services to best fit the needs of our members. MSS must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services, meet on-going training expectations to stay knowledgeable of policies and procedures.

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.
• Provides specific service-related information concerning credit union services and policies.
• Is fully informed of policies and procedures regarding credit union products and services.
• Accepts accountability, maintains accuracy and ensures security of member information.
• Addresses member complaints, requests, assist with completion of forms, such as direct deposit and payroll.
• Opens new accounts and service existing accounts.
• Completes all necessary paperwork including sending new member letters, internal documents and reports.
• Checks new account paperwork completed by others for accuracy.
• Places check orders for members.
• Processes loans including origination, signing loan documents and placing follow-up calls.
• Promotes credit union products and services through public relations activities at offsite new and existing member locations.
• Provides information to members on investment alternatives.
• Provides support to Member Services department by balancing ATMs, working the vault and night deposits as needed.
• Provides backup Member Services by operating a cash drawer as necessary.
• Provides backup to Member Service Representatives as necessary
• Assists with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
• Understands compliance issues and attends training as they relate to member services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

We are currently hiring for a Staff Accountant at our Main Office location. This role will perform tasks necessary to balance and update general ledger and subsidiary accounts, maintain and reconcile daily cash accounts, and manage other accounting-related duties. Prepare various accounting reports as requested. Must deliver outstanding service, be dependable, accurate, and professional, and stay knowledgeable of policies and procedures.

Essential Duties and Responsibilities: include the following, but other duties may be assigned.

1. Prepare, pay, and file all accounts payable for the credit union. Research and resolve discrepancies.

2. Prepare and enter daily and monthly general ledger transactions including investment activity and schedules, employee payroll, pension, and 401(k) entries.

3. Analyze and reconcile general ledger for various accounts as assigned.

4. Prepare summary journal vouchers and verify that all other journal vouchers and cash received have been properly balanced and authorized.

5. Review and examine financial data. Generate a variety of reports and statements as requested by management. Prepare financial statements and reports on a regular basis. Examples of reports include teller variance report, daily cash flow report, renewable and share insurance reports.

6. Post investment interest checks.

7. Review daily cash balances.

8. Prepare the credit union’s IRS forms.

9. Research and adjust all open items, cash imbalances, and variances.

10. Set-up and run all prepaid and fixed asset items in the depreciation program.

11. Prepare all inter-company elimination entries

12. Understands compliance issues and attends training as they relate to credit union services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations:

· Certified Public Accountant (or candidate)

Other Skills and Abilities:

· Work requires working knowledge of GAAP

We currently have a need for a Sr MSO / Vault Teller to work in our Westbank Office location. 

Summary: The primary purpose of this position is to assist La Cap Federal Credit Union to live out its mission, “Improve the financial well-being of our members.”  To meet this goal the position must deliver outstanding service to both internal and external members.  A key component of this goal is to identify the needs of each member and recommend an appropriate La Cap solution.  In addition, receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions by performing the following duties. Sr. Member Service Officer also performs activities associated with ordering, distribution and security of all branch cash equipment.

Essential Duties and Responsibilities: 

• Possess adequate product knowledge as measured by the annual product knowledge certification assessment
• Responsible for teller assigned cash drawer, to include balancing and securing the cash drawer nightly and handling teller requests.
• May be responsible for duties related to all branch cash equipment.  (Dual control required)
• Maintain control of vault/cash dispenser received and disbursed and handling of all teller requests.
• Responsible for ordering, sending, and verification of cash shipments to and from the Federal Reserve
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts
• Places holds on accounts for uncollected funds
• Orders daily supply of cash, and counts incoming cash
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Explains, promotes, or sells credit union products or services
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository
• Understands compliance issues and attends training as it relates to member service including but not limited to:
  • Bank Secrecy Act o             Reg P
  • Patriot Act

  Education and/or Experience:                                                      

• High school diploma or general education degree (GED); and one to three years related experience and/or training. Vault Teller experience is preferred. 

Qualifications: 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Language Skills:                                                               

• Ability to read and comprehend simple instructions, short correspondence, and memos.  
• Ability to write simple correspondence.  
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:                                                        

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:                                                            

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.   
• Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:                                                               

• To perform this job successfully, an individual should have knowledge of Keystone software.

Physical Demands: 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Work Environment: 

• The Sr. MSO position is role that must work in a branch location. This role is unable to work from home. 
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

La Capitol Federal Credit Union is seeking a Human Resource and Training Assistant to provide support for the HR/Training department that includes a range of administrative duties to be handled with confidentiality. The HR/Training Assistant will play an instrumental role in supporting employee engagement and phases of the employee life cycle.

Duties/Responsibilities:

• Perform specialized or confidential administrative duties, including researching data and preparing reports as needed to the HR and Training department.
• Manage and control the calendar for the HR and Training department.
• Lead the employee engagement committee and activities.
• Answer frequently asked questions and disseminate information on policies, benefits, hiring processes, and training to appropriate HR/Training team member. Take messages and coordinate follow through. Identify urgency of the situation. Research and respond to questions and provide back-up information.
• Conduct new hire onboarding and orientation; explain benefits, policies and procedures of the credit union.
• Administer the use of all company vehicles and manage travel arrangements for all training and for in state travel to branches.
• Plan and execute special events such as employee recognition events, holiday parties, and retirement celebrations.
• Screens applications, conduct interviews and select qualified candidates for managers to interview.
• Attend and participate in college job fairs and recruiting sessions.
• Assist senior management in the calculation of the monthly employee incentive program. Utilize a range of computer applications, and ensure accuracy of work.
• Maintain the accuracy, integrity and confidentiality of human resource files, records, and documentation.
• Perform periodic audits of HR files and records, as well as employee training records to ensure that all required documents are collected and filed appropriately.
• Ensures compliance with federal, state, and local employment laws and regulations, and company policies.
• May assist with payroll functions including processing and answering employee questions.
• Performs other duties as assigned.

Education and Experience: Associates degree and at least two years HR/Training related experience and/or equivalent combination of education and experience.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Working understanding of human resource principles, practices and procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite.
• Advanced knowledge in MS Excel.