Careers

Summary: Review credit union policies and procedures to ensure compliance with all related laws and regulations applicable to the credit union. Recommend policy changes to senior management and/or the Board of Directors that will facilitate the credit union’s compliance program, reduce risk, and reflect changes in regulations. Update and disseminate information regarding laws and regulations.

Essential Duties and Responsibilities:

• Assumes responsibility for the Credit Union’s compliance with all applicable laws, rules and policies.
  • Assist BSA Officer with management of the Bank Secrecy Act (BSA) program.
  • Manages, implements, and ensures compliance with applicable financial laws and regulations. Analyzes and reports data as required. Reviews and implements regulatory changes.
  • Disseminates information, reviews disclosures, answers questions, and be a subject matter expert for the credit union on all compliance-related issues. Implements regulatory changes. Assesses risk potential of current procedures and assists with instituting new procedures that minimize loss exposure.
  • Ensures that any change in policy or procedure is communicated to impacted departments, or the credit union as a whole, with clarity. Follows up to ensure new procedures are understood and implemented.
  • Develops and implement corrective action procedures as necessary to ensure compliance with policies and procedures and to avoid future compliance problems.
  • Reviews and updates policies and procedures for strict compliance with regulations as well as safeguarding all credit union assets.
  • Recommend changes and improvements to audit procedures or policies and/or implement changes as directed.
  • Handles subpoenas for the credit union.
  • Assists in the development of the compliance training program.
  • Assist in the revision and/or design of forms or disclosures, in compliance with all State and Federal rules and regulations.
  • Assists with coordinating and conducting investigations of suspected and/or actual internal/external fraud.
• Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and management. To include; completing reports, records, and documents accurately and promptly; keeping management informed of area activities and of any significant problems or concerns; identifying training opportunities to improve personnel understanding of control procedures; attending meetings as required.
• Assumes responsibility for ensuring that professional business relationships are established and maintained with the community, Credit Union members, other financial institutions and regulatory professionals. Maintains the Credit Union's professional reputation, both internally and externally. Maintains and ensures the highest degree of confidentiality. Resolves requests, complaints, or problems promptly.
• Assumes responsibility for related duties as required or assigned.

Education and/or Experience:

Bachelor's degree (B. A.) from four-year college or university; and two or more years of related progressive experience in BSA, State and Federal regulatory compliance and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations:

• NAFCU Certified Compliance Officer (NCCO)
• Credit Union Compliance Expert (CUCE)
• BSA Compliance Certification  (BSACS, NCBSO or similar certification)

Knowledge/Skills/Abilities:

• Solid analytical and problem-solving abilities.
• Ability to interact with other departments and personnel.
• Strong oral and written communication skills.
• Strong project management skills.
• Good public relations abilities.
• Able to work well independently.
• Well organized with strong attention to detail.
• Thorough knowledge of Credit Union operations, procedures, and functions.
• Understanding of Credit Union products and services.
• Ability to operate related computer applications.
• Knowledge of word processing and spreadsheet applications, preferably Microsoft office software

Member Service Officer – Monroe

La Capitol Federal Credit Union has an immediate opening for a experienced Member Service Officer (Teller) in our branch office located in Monroe, Louisiana. Candidate would be responsible for daily cash transactions as well as identify specific credit union products that would enhance the financial well-being of members. Must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services and meet on-going training expectations to stay knowledgeable of policies and procedures. Ideal candidate will have 1-2 years of banking, credit union or cash handling experience.

Essential Duties and Responsibilities:

• Possess adequate product knowledge as measured by the annual product knowledge certification assessment
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts
• Places holds on accounts for uncollected funds
• Orders daily supply of cash, and counts incoming cash
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Explains, promotes, or sells credit union products or services
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository
• Understands compliance issues and attends training as it relates to member service including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Member Service Specialist (MSS) - Metairie

We are looking for a Member Service Specialist to join our Metairie branch. This role will be responsible for assisting members with day to day transactions; as well identifying and offering Credit Union products and services to best fit the needs of our members. MSS must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services, meet on-going training expectations to stay knowledgeable of policies and procedures.

Education and/or Experience:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.
• Provides specific service-related information concerning credit union services and policies.
• Is fully informed of policies and procedures regarding credit union products and services.
• Accepts accountability, maintains accuracy and ensures security of member information.
• Addresses member complaints, requests, assist with completion of forms, such as direct deposit and payroll.
• Opens new accounts and service existing accounts.
• Completes all necessary paperwork including sending new member letters, internal documents and reports.
• Checks new account paperwork completed by others for accuracy.
• Places check orders for members.
• Processes loans including origination, signing loan documents and placing follow-up calls.
• Promotes credit union products and services through public relations activities at offsite new and existing member locations.
• Provides information to members on investment alternatives.
• Provides support to Member Services department by balancing ATMs, working the vault and night deposits as needed.
• Provides backup Member Services by operating a cash drawer as necessary.
• Provides backup to PALS as necessary
• Assists with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
• Understands compliance issues and attends training as they relate to member services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act.

We are currently seeking for a Branch Manager in our Hammond location. Manage the administrative and member service activities of the credit union. This includes overseeing and directing all activities of the branch
offices. Ensure that all products and services of the credit union are promoted and that quality member service is delivered to all members.

Responsibilities Include:

• Supervises branch personnel on a daily basis
• Performs staff evaluations and handles disciplinary actions with the guidance and approval of the Regional Branch Manager and the Executive Vice President.
• Keeps abreast of all credit union services and programs, working to ensure that the staff receives all necessary information, policies and procedures
• Assists the Regional Branch Manager in resolving problems as necessary
• Coordinates with the proper training of new employees and keeping employees updated with ongoing training as needed
• Recommends to Regional Branch Manager any programs for improvement in these areas
• Makes self or staff available for public relations visits to member groups
• Attends or coordinates credit union representation at community meetings
• Represents the credit union by attending meetings and maintaining memberships in various authorized groups and organizations
• Serves as a backup for all branch positions
• Resolves member problems and concerns, referring to the Regional Manager as necessary
• Reviews credit union financial statements on a regular basis
• Monitors and contributes to credit union, in general, and office, specifically, profitability

• Understands compliance issues and attends training as they relate to member services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience:

• Bachelor's degree (B. A.) from four-year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

• Intermediate ability to use Excel and Word.
• Ability to use Outlook Calendar, Task and Email functions.
• Able to learn Datasafe and lending software.

We are seeking a team-oriented experienced Administrative Sales Assistant who can assist and support the Sales Department. This position supports credit union goals and objectives by providing administrative and operational support to the credit union's sales team.

Essential Duties and Responsibilities:

• Assists and provides administrative support to the VP of Sales/Sales Department.
• Coordinates and schedules appointments, meetings, and events.
• Compiles reports and special assignments.
• Composes and communicates sales information to management and employees.
• Prepares sales presentations by compiling data, developing presentation formats and materials.
• Participates in and takes departmental meeting minutes.
• Maintains records and data using various automated systems.
• Serves as administrator on Sales platforms.
• Maintains promotional items inventory.
• Keeps vendor contacts up-to-date.
• Maintains PR and Business Development calendars and ensures events are coordinated with Marketing.

Qualifications

• High school diploma or equivalent required. Bachelor’s degree or community college diploma in office administration or a related discipline a plus.
• Minimum 2-3+ years administrative job-related experience
• Advanced Microsoft Office skills, with an ability to become familiar with credit unionch-specific programs and software
• Strong written and verbal communication skills
• Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities
• Exceptional interpersonal skills
• Data Analytics

LaCap is seeking an Accounts Control Collector who is responsible for the control of late and/or delinquent loan accounts and pending late payment reminders. Make follow up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts. Optimize collections on accounts while balancing the goodwill of members with the overall business interests of the credit union.

Qualifications: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Candidate must have experience working in positions that require heavy telephone communication to meet daily goals. Experience in the debt collection process in all stages of delinquency is preferred.

Member Service Officer (Part Time) – Siegen Lane 

La Capitol Federal Credit Union has an immediate opening for a part time Member Service Officer (Teller) in our branch office located in Baton Rouge at our Siegen Lane location. Candidate would be responsible for daily cash transactions as well as identify specific credit union products that would enhance the financial well-being of members. Must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services and meet on-going training expectations to stay knowledgeable of policies and procedures. Ideal candidate will have 1-2 years of banking, credit union or cash handling experience.

Essential Duties and Responsibilities:

• Possess adequate product knowledge as measured by the annual product knowledge certification assessment
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts
• Places holds on accounts for uncollected funds
• Orders daily supply of cash, and counts incoming cash
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Explains, promotes, or sells credit union products or services
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository
• Understands compliance issues and attends training as it relates to member service including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual must have computer background experience. Financial software experience is a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Work Environment:

This role is required to work in the branch office.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

La Capitol Federal Credit Union is an Equal Opportunity Employer.

Member Service Specialist (MSS) - BR Main Branch

We are looking for a Member Service Specialist to join our Baton Rouge Main branch located in downtown Baton Rouge. This role will be responsible for assisting members with day to day transactions; as well identifying and offering Credit Union products and services to best fit the needs of our members. MSS must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services, meet on-going training expectations to stay knowledgeable of policies and procedures.

Education and/or Experience:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.
• Provides specific service-related information concerning credit union services and policies.
• Is fully informed of policies and procedures regarding credit union products and services.
• Accepts accountability, maintains accuracy and ensures security of member information.
• Addresses member complaints, requests, assist with completion of forms, such as direct deposit and payroll.
• Opens new accounts and service existing accounts.
• Completes all necessary paperwork including sending new member letters, internal documents and reports.
• Checks new account paperwork completed by others for accuracy.
• Places check orders for members.
• Processes loans including origination, signing loan documents and placing follow-up calls.
• Promotes credit union products and services through public relations activities at offsite new and existing member locations.
• Provides information to members on investment alternatives.
• Provides support to Member Services department by balancing ATMs, working the vault and night deposits as needed.
• Provides backup Member Services by operating a cash drawer as necessary.
• Provides backup to PALS as necessary
• Assists with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
• Understands compliance issues and attends training as they relate to member services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act.

We are seeking a Collections Manager. If you are an ambitious, results oriented person, who has a natural gift for talking to people, we have an opportunity for you to come and join our team. We offer a competitive salary, benefits, paid time off, and a professional office environment.

The Collections Manager is responsible for the management of all aspects of their collection team. This may include managing and executing programs, policies, and systems to minimize delinquency and reduce losses. In addition, this position will be responsible for hiring, training, developing and motivating a Collections team to ensure business opportunities are maximized.

Ideal candidate will have a proven ability to build partnerships and direct teams and a commitment to exemplifying the highest integrity and professional business standards.

Qualifications:

• Bachelor's degree (B. A.) from four-year College or university; and three years related experience and/or training; or equivalent combination of education and experience.
• Minimum of 3 years of leadership/supervisory position in Collections.
• Must have thorough knowledge of compliance and applicable legal requirements.
• Experience with consumer lending/auto financing a plus

Responsibilities include:

• Engage and inspire team members to ensure individual and team goals are met on a daily, weekly, monthly and annual basis
• Maintain compliance with applicable legal requirements.
• Assess department and company results and metrics to gauge team performance and develop collection calling strategies for continuous improvement
• Perform a qualitative analysis on accounts every day.
• Conduct coaching sessions with team members, phone monitoring and side by side floor observations
• Contribute to creating work schedules that maximize contact rates to improve delinquency while balancing work/life needs of the team
• Handle escalated calls, disputes and maintain professional phone etiquette skills