Careers

$750 SIGN-ON BONUS

We currently have a need for a floating Member Service Specialist to work in our West Bank, Metairie, and Houma locations. This role will be responsible for assisting members with day to day transactions; as well identifying and offering Credit Union products and services to best fit the needs of our members. MSS must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services, meet on-going training expectations to stay knowledgeable of policies and procedures.

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.
• Provides specific service-related information concerning credit union services and policies.
• Is fully informed of policies and procedures regarding credit union products and services.
• Accepts accountability, maintains accuracy and ensures security of member information.
• Addresses member complaints, requests, assist with completion of forms, such as direct deposit and payroll.
• Opens new accounts and service existing accounts.
• Completes all necessary paperwork including sending new member letters, internal documents and reports.
• Checks new account paperwork completed by others for accuracy.
• Places check orders for members.
• Processes loans including origination, signing loan documents and placing follow-up calls.
• Promotes credit union products and services through public relations activities at offsite new and existing member locations.
• Provides information to members on investment alternatives.
• Provides support to Member Services department by balancing ATMs, working the vault and night deposits as needed.
• Provides backup Member Services by operating a cash drawer as necessary.
• Provides backup to PALS as necessary
• Assists with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
• Understands compliance issues and attends training as they relate to member services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Employee must remain gainfully employed by La Capitol for 12 months to receive full bonus payout.

• 1^st payout (half of total bonus) will be paid after successfully completing 6 months of service.
• Final payout (half of total bonus) will be paid after successfully completing 12 months of service.

$750 SIGN-ON BONUS

We are looking for a Personal Assistant Line Specialist (PALS) to join our main office in downtown Baton Rouge.

Candidate would be responsible for answering incoming calls from members who want a response to inquiries, manages complaints, troubleshoots significant member service problems, and provides general account information. PALS will also inform members of the product terms and features while projecting a professional company image through voice and online interactions.

Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Must deliver outstanding service to members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services and meet on-going training expectations to stay knowledgeable of policies and procedures.

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Originates loans over the phone, by fax and in person
• Explains credit union services and products to existing and potential members in order to establish account relationships.
• Responds to member requests, inquiries and/or problems relating to products, services and procedures applicable to both the depository and lending functions.
• Identifies sales opportunities and market credit union products by telephone.
• Participates in various inbound/outbound campaigns to foster member retention and to generate sales.
• Executes transactions in an automated or manual environment and ensures proper documentation.
• Continually updates credit union services and product knowledge in order to handle most inquiries with minimum supervision.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.

• Understands compliance issues and attends training as they relate to credit union services including but not limited to: Bank Secrecy Act, Reg P, Patriot Act and Reg D.

Employee must remain gainfully employed by La Capitol for 12 months to receive full bonus payout.

• 1^st payout (half of total bonus) will be paid after successfully completing 6 months of service.
• Final payout (half of total bonus) will be paid after successfully completing 12 months of service.

$750 SIGN-ON BONUS

We are currently looking for a Branch Manager in our Hammond location. This person will guide and manage our branch office in providing quality service to members in account transactions, loan applications, and new accounts.  Our ideal candidate will solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Responsibilities Include:

• Supervises branch personnel on a daily basis
• Performs staff evaluations and handles disciplinary actions with the guidance and approval of the Regional Branch Manager and the Director of Human Resources.
• Keeps abreast of all credit union services and programs, working to ensure that the staff receives all necessary information, policies and procedures .
• Assists the Regional Branch Manager in resolving problems as necessary.
• Coordinates with the proper training of new employees and keeping employees updated with ongoing training as needed.
• Recommends to Regional Branch Manager any programs for improvement in these areas.
• Makes self or staff available for public relations visits to member groups.
• Attends or coordinates credit union representation at community meetings.
• Represents the credit union by attending meetings and maintaining memberships in various authorized groups and organizations.
• Serves as a backup for all branch positions.
• Resolves member problems and concerns, referring to the Regional Manager as necessary.
• Reviews credit union financial statements on a regular basis.
• Monitors and contributes to credit union, in general, and office, specifically, profitability.

• Understands compliance issues and attends training as they relate to member services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act.

Education and/or Experience:

• Bachelor's degree (B. A.) from four-year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

• Intermediate ability to use Excel and Word.
• Ability to use Outlook Calendar, Task and Email functions.
• Able to learn core systems and lending software.

Employee must remain gainfully employed by La Capitol for 12 months to receive full bonus payout.

• 1^st payout (half of total bonus) will be paid after successfully completing 6 months of service.
• Final payout (half of total bonus) will be paid after successfully completing 12 months of service.

$750 SIGN-ON BONUS

LaCap is seeking an Accounts Control Collector who is responsible for the control of late and/or delinquent loan accounts and pending late payment reminders. Make follow up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts. Optimize collections on accounts while balancing the goodwill of members with the overall business interests of the credit union.

Qualifications: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Candidate must have experience working in positions that require heavy telephone communication to meet daily goals. Experience in the debt collection process in all stages of delinquency is preferred.

Employee must remain gainfully employed by La Capitol for 12 months to receive full bonus payout.

• 1^st payout (half of total bonus) will be paid after successfully completing 6 months of service.
• Final payout (half of total bonus) will be paid after successfully completing 12 months of service.

$750 SIGN-ON BONUS

We are currently seeking an Indirect Lending Loan Officer- Dealer Finance Representative to assist La Capitol Federal Credit Union to live out its mission of improving the financial well-being of our members. To meet this goal the position must deliver outstanding service to both internal and external members. A key component of this position is to identify the needs of each member and/or Business Partner and recommend an appropriate La Cap solution. The primary function of the Indirect Dealer Finance Representative is to cultivate and enhance existing relationships with franchise and independent auto dealerships. This individual must be knowledgeable in La Cap’s credit union’s products and services so that accurate information is provided to existing and potential dealer partners.

Essential Duties and Responsibilities- include but are not limited to the following:

• Acquire, build, and maintain mutually beneficial relationships with existing and prospective dealerships.
• Remain informed on all industry related trends and each assigned market’s competitive environment.
• Meet with dealers monthly to define expectations, review results, and identify areas in need of improvement. Educate and inform dealers about policy, procedures, guidelines, expectations, or rate changes as needed. Record and report the outcome of dealer visits weekly to your supervisor.
• Keep supervisor apprised of any dealer issues related to but not limited to misrepresentation of applications or contracts. Serve as a liaison between dealers and indirect processors while working toward resolutions; listen and relay dealer concerns. Assist indirect staff with correcting contract errors, funding issues, titling issues, collecting dealer charge backs, negative reserves, etc.
• Must be able to travel within the assigned territory / market segment, work a flexible schedule to include weeknights, weekends, and holidays as business and volume objectives dictate. Travel will be monthly around the state.  Days on the road will be spread out throughout the month and equal 7 days a month depending on credit union need. 
• Work well independently and in group settings to meet monthly goals.
• When not calling on dealers, decisions loan request based on the credit unions policy and procedures, assist with lien perfection, and perform other duties as required.
• Utilize excellent sales skills to interact with dealers and capture approvals, while effectively maintaining the dealer relationship when declining credit applications that do not fit La Cap’s program.
• Participate in special assignments and projects as requested by management.
• Explain loan programs to members and indirect lending dealers, evaluate their needs, and recommend loan options.
• Employ a strong sense of urgency and ownership, and demonstrate a strong, professional work ethic in all facets of carrying out duties.
• Provide prompt, accurate responses to all internal and external customer inquiries.
• Manage credit risk and quality of loans by utilizing strong attention to detail and applying thorough analysis of presented loan applications
• Structures approvals to maximize profit and enhance dealer relationships
• Decisions applications submitted by dealer partners, placing an emphasis on response time, quantity of applications processed, and quality of applications approved.
• Analyze current financial position of loan applicants to determine the degree of risk involved in extending credit or lending money and makes decisions to approve, reject, or forward the loan requests to higher levels for decisions.
• Respond to dealer on all indirect loan applications within the time frame determined by management.
• Represent the Credit Union in a professional and mature manner
• Understands compliance issues and attends training as they relate to credit union services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act.

Qualifications:

• Associate's degree (A. A.) or equivalent from a two-year college or technical school preferred; two years’ experience working with dealerships and indirect financing desired. Candidate must have experience underwriting and processing indirect loans. Must possess a valid driver’s license.
• Thorough knowledge of all products and services offered by La Cap with emphasis placed on the Indirect lending program.
• Maintain an awareness of all laws and regulations plus developments or trends within the credit union industry as well and Indirect Lending.
• Be an expert of our business, the market, and our program; be able to use this knowledge to make business decisions that are in the best interest of La Cap.
• Must have knowledge and experience with consumer lending, working knowledge of lending regulations, knowledge of credit union lending policies and procedures, good logical/ analytical judgment, and good communication skills are required.
• Must be able to conduct presentations to dealers and potential members if needed.
• Strong problem solving, organizational, negotiation and interpersonal skills

Employee must remain gainfully employed by La Capitol for 12 months to receive full bonus payout.

• 1^st payout (half of total bonus) will be paid after successfully completing 6 months of service.
• Final payout (half of total bonus) will be paid after successfully completing 12 months of service.

$750 SIGN-ON BONUS

We are currently seeking an Information Technology System Analyst to join our IT team. The Information Technology System Analyst will develop, implement, and manage solutions pertaining to the credit unions core and ancillary systems. This will involve managing and supporting credit union systems and acting as a resource for processes essential to the success and growth of the credit union. In this position, a person must have the ability to develop solutions using a wide variety of platforms, solve practical problems, and provide logical solutions. This will be accomplished through the combination of technical, interpersonal, leadership, and organizational skills.

Essential Duties and Responsibilities- include the following. Other duties may be assigned.

· Develop, implement, and support solutions that align with the objectives and strategic goals of the credit union.

· Implement, manage, and provide support for core, ancillary systems, and servers on premise and hosted.

· Work directly with vendors to setup and support integration between systems along with developing solutions to complete system integration.

· Perform and assist with upgrades and improvements to applications and systems.

· Manage and maintain knowledge of all system customizations including documentation.

· Develop, maintain, and execute procedures, checklists, and processes pertaining to upgrades, testing, migrations, and routine tasks.

· Complete tasks and milestones that are listed under the corporate project plan.

· Proactively monitor system alerts and resolve them in a timely fashion.

· Respond to work orders in the queue and critical issues that are escalated by staff.

· Perform additional duties, responsibilities, and routine tasks assigned upon request.

· Understands compliance issues and attends training as they relate to credit union services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Qualifications/Experience:

· Bachelor’s degree (B.S.) or equivalent from 4 years in Computer Science or Information Systems, with 3 years of experience is desired. Bachelor's Degree in IT field substitutes for 2 years' experience.

· Demonstrates strong programming and scripting knowledge with ability to develop and troubleshoot solutions using JavaScript, PowerShell, API development tools, SSIS, and/or equivalent.

· Experience working with Microsoft Windows Operating Systems, Microsoft SQL Server, and IIS.

· Experience or knowledge of credit unions or financial institutions is a plus.

· Experience working with IBM DB2, SFTP, and reporting tools are a plus.

· Experience working with a critical production database or core system.

· Ability to demonstrate fundamental understanding of XML, HTML, and JSON.

· Ability to write and execute SQL queries with strong understanding of database concepts.

Employee must remain gainfully employed by La Capitol for 12 months to receive full bonus payout.

• 1st payout (half of total bonus) will be paid after successfully completing 6 months of service.
• Final payout (half of total bonus) will be paid after successfully completing 12 months of service.