Careers

At La Capitol Federal Credit Union, our mission is to improve the financial wellbeing of our members! This is our focus and passion. However, this passion cannot be sustained without employing the best people around. Companies like to talk about their talent, but at La Capitol Federal Credit Union, we like to demonstrate our passion in the way we do our jobs. Simply put, we expect the best and look for the best from our employees. Purpose, drive and yes, passion; they are all here. If you are looking for that kind of energy and vision, we are always looking for great people!

We are currently seeking a Collections Supervisor to help service our portfolio. If you are an ambitious, results oriented person, who has a natural gift for talking to people, we have an opportunity for you to come and join our team. We offer a competitive salary, benefits, paid time off, and a secure, professional office environment.

What does it mean to be a Collections Supervisor at La Capitol Federal Credit Union?

You are the pacesetter! In a growing organization, you will have the ability to make an immediate and substantial impact on the success of the business. The Collections Supervisor is responsible for the management of all aspects of their collection team. This may include managing and executing programs, policies, and systems to minimize delinquency and reduce losses. In addition, this position will be responsible for hiring, training, developing and motivating a Collections team to ensure business opportunities are maximized.

What will you do each day to accomplish the mission?

Essential Duties and Responsibilities:

• Directly supervise 7+ employees
• Engage and inspire team members to ensure individual and team productivity and collection goals are met on a daily, weekly, monthly and annual basis
• Maintain compliance with applicable legal requirements.
• Assess department and company results and metrics to gauge team performance and develop collection calling strategies for continuous improvement
• Conduct daily/weekly coaching sessions with team members, phone monitoring and side by side floor observations
• Lead daily team meetings and continuous training sessions to ensure effective communication, instill a sense of urgency and foster a collaborative team environment
• Evaluate employee performance, compose and deliver performance plans / performance appraisals in an efficient and constructive manner
• Exercise sound judgment based on company policies and regulatory legal regulations
• Manage all policies and procedures to ensure they are applicable and current
• Handle employee time sheets, requests for vacation or time off and disciplinary actions
• Contribute to creating work schedules that maximize contact rates to improve delinquency while balancing work/life needs of the team
• Handle escalated calls, disputes and maintain professional phone etiquette skills
• Other assignments as needed
• Monitor all stages of the repossession process; including but not limited to pricing and sale of unit
• Monitor / track delinquent Bankrupt accounts, case status, disposition, and plan arrangements
• Oversee admin duties to provide guidance, direction, and follow up
• Determines when accounts are to be placed with outside sources for collection or legal action and provides for such outside sources to have all the required documentation and information to begin their collection efforts.
• Coordinates the activities of the collectors and/or attorney and maintains the files in a condition that reflects the actions of such collectors and/or attorney.
• Makes recommendations to the Manager concerning accounts that he/she feels a settlement should be negotiated in order to effect collection.
• Reviews the delinquent reports on a monthly basis to determine the status of the credit union's accounts as reported by the computer.
• Daily duties include but are not limited to the following:  conduct a daily huddle with the team to give an update about production, calculate break numbers, generate and distribute daily reports to staff, update production numbers throughout the day, walk the floor throughout the day to visit with staff, and review collection accounts to ensure accounts are being worked.
• Weekly duties include but are not limited to the following: prepare summary reports of repossessions, bankruptcies, and legal accounts.  Monitor negative share accounts to ensure the accounts are being worked.
• Monthly duties include but are not limited to the following:  process the current month charge offs, submit a final version of the charge offs to the VP of Collections, and review / discuss all potential charge off accounts with the VP of Collections prior to the 20^th of the month.

Education and/or Experience:

• Bachelor's degree (B. A.) from four-year College or university; and three years related experience and/or training; or equivalent combination of education and experience.
• Minimum of 3 years of leadership/supervisory position in Collections
• Thorough knowledge of compliance and applicable legal requirements.
• Experience with consumer lending/auto financing a plus
• Well-developed planning, time management, and organizational skills
• Ability to handle multiple tasks during constantly fluctuating volumes
• Demonstrated leadership skills and negotiation skills
• Ability to effectively plan and execute strategies
• Proven ability to build partnerships and direct teams
• Strong training, coaching, and motivational skills
• Excellent written and verbal communication skills
• Solid PC skills including knowledge of MS Office
• Commitment to exemplifying the highest integrity and professional business standards
• Competitive team player that can adapt in a fast pace and changing environment

At La Capitol Federal Credit Union, our mission is to improve the financial wellbeing of our members! This is our focus and passion. However, this passion cannot be sustained without employing the best people around. Companies like to talk about their talent, but at La Capitol Federal Credit Union, we like to demonstrate our passion in the way we do our jobs. Simply put, we expect the best and look for the best from our employees. Purpose, drive and yes, passion; they are all here. If you are looking for that kind of energy and vision, we are always looking for great people!

We are currently seeking a Collections Specialist to help service our portfolio. If you are an ambitious, results oriented person, who has a natural gift for talking to people, we have an opportunity for you to come and join our team. We offer a competitive salary, benefits, paid time off, and a secure, professional office environment

What does it mean to be a Collections Specialist at La Capitol Federal Credit Union?

You are the pacesetter! In a growing organization, you will have the ability to make an immediate and substantial impact on the success of the business. The Collections Specialist is responsible for reaching out to members to collect/adjust/negotiate the collection of delinquent loans and other payments. Manages delinquent accounts within a collections queue. Must be persistent when faced with obstacles and difficult members for immediate resolve.

What will you do each day to accomplish the mission?

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Collects past due accounts on behalf of the credit union including the determination of the payment status, the reasons for the delinquency, and he/she also corrects the situation.
• Locates members who have discontinued payment on their accounts and makes arrangements for the return of the loans to a current status.
• Locates members with whom the office has lost contact and provides the payment on their loans.
• Maintains and documents note files in a detailed manner so that a thorough record is reflected of all his/her actions, phone calls, and location efforts.
• Counsels delinquent members concerning their payment problems with two goals in mind: (1) to collect monies rightfully due to the credit union, and (2) to provide financial assistance to the members.
• Authorizes overrides on delinquent accounts for the office personnel.
• Makes adjustments when the computer reflects an error, thereby showing accounts as delinquent when in actuality they are in a current status.
• Understands compliance issues and attends training as they relate to the credit union.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Experience working in positions that require heavy telephone communication to meet daily goals
• Experience in the debt collection process in all stages of delinquency
• Excellent word, excel and 10-key capability
• Work between multiple programs and systems
• Candidate should be a self-starter that can work independently and still be team oriented
• Very detail oriented and focused<br>•Must have a great attitude; works well with others
• Enjoy working with people both in person and via phone
• Experience working in a financial institution a plus

La Capitol Federal Credit Union is searching for a Member Service Specialist to join our Baton Rouge Downtown location at 700 Main Street; Baton Rouge, LA 70802! This person will be passonate about delivering outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services, meet on-going training expectations to stay knowledgeable of policies and procedures.   

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.
• Provides specific service-related information concerning credit union services and policies.
• Is fully informed of policies and procedures regarding credit union products and services. 
• Accepts accountability, maintains accuracy and ensures security of member information.
• Addresses member complaints, requests, assist with completion of forms, such as direct deposit and payroll.
• Opens new accounts and service existing accounts.
• Completes all necessary paperwork including sending new member letters, internal documents and reports.
• Checks new account paperwork completed by others for accuracy.
• Places check orders for members.
• Processes loans including origination, signing loan documents and placing follow-up calls.
• Promotes credit union products and services through public relations activities at offsite new and existing member locations.
• Provides information to members on investment alternatives.
• Provides support to Member Services department by balancing ATMs, working the vault and night deposits as needed.
• Provides backup Member Services by operating a cash drawer as necessary.
• Provides backup to PALS as necessary
• Assists with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
• Understands compliance issues and attends training as they relate to member services including but not limited to:

• Bank Secrecy Act
• Reg P
• Patriot Act

 Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:      

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

At La Capitol Federal Credit Union, our mission is to improve the financial wellbeing of our members! This is our focus and passion. However, this passion cannot be sustained without employing the best people around. Companies like to talk about their talent, but at La Capitol Federal Credit Union, we like to demonstrate our passion in the way we do our jobs. Simply put, we expect the best and look for the best from our employees. Purpose, drive and yes, passion; they are all here. If you are looking for that kind of energy and vision, we are always looking for great people!

We are currently seeking a Plastic Card Services Processor to maintain and support the day-to-day operations and servicing of ATM, debit and credit card accounts in an effective and compliant manner

What will you do each day to accomplish the mission?

Essential Duties and Responsibilities:

• Orders and performs maintenance on ATM, debit and credit card accounts
• Reviews and performs necessary maintenance on accounts identified on processor reports
• Processes fraud and disputes cases adhering to Regulation E, Regulation Z and Visa guidelines
• Maintains fraud related spreadsheets and Centrix dispute cases
• Reviews Visa CAMS and make outbound calls on accounts identified by fraud detection sources
• Identifies and reports card fraud trends on accounts to reduce losses.
• Responsible to work department mailboxes (Track IT) and phone queues adhering to internal service promises
• Assists branch staff and members resolve card related account issues
• Posts credit and debit card exceptions
• Performs audit of branch instant issue card logs
• Responsible for maintaining acceptable answered service factor 90% or greater
• Places travel notices
• Handles renewal cards and reviews plastic inventory
• Prepares Schedules for Visa Operating Certificate

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelors degree from a four year college or university; or two to three years of related experience and/or training; or equivalent combination of education and experience.
• Experience working in positions that require heavy telephone communication
• Excellent word, excel and 10-key capability
• Work between multiple programs and systems
• Candidate should be a self-starter that can work independently and still be team oriented
• Very detail oriented and focused
• Must have a great attitude; works well with others
• Enjoy working with people both in person and via phone
• Experience working in a financial institution a plus

At La Capitol Federal Credit Union, our mission is to improve the financial wellbeing of our members! This is our focus and passion. However, this passion cannot be sustained without employing the best people around. Companies like to talk about their talent, but at La Capitol Federal Credit Union, we like to demonstrate our passion in the way we do our jobs. Simply put, we expect the best and look for the best from our employees. Purpose, drive and yes, passion; they are all here. If you are looking for that kind of energy and vision, we are always looking for great people!

We are currently seeking a Personal Assistance Line Specialist to answer incoming calls from members who want a response to inquiries, manages complaints, troubleshoots significant member service problems, and provides general account information. Primary member of the contact team for consumers interested in the products we offer and is responsible for assisting them in completing transactions online and over the phone. Also an agent will be obtaining member information by verifying members and explaining information about the credit union. Agents will also inform members of the product terms and features while projecting a professional company image through voice and online interactions.  

What will you do each day to accomplish the mission?

Essential Duites and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Originates loans over the phone, by fax and in person
• Explains credit union services and products to existing and potential members in order to establish account relationships.
• Responds to member requests, inquiries and/or problems relating to products, services and procedures applicable to both the depository and lending functions.
• Identifies sales opportunities and market credit union products by telephone.
• Participates in various inbound/outbound campaigns to foster member retention and to generate sales.
• Executes transactions in an automated or manual environment and ensures proper documentation.
• Continually updates credit union services and product knowledge in order to handle most inquiries with minimum supervision.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.

• Understands compliance issues and attends training as they relate to credit union services including but not limited to:
  • Bank Secrecy Act
  • Reg P
  • Patriot Act
  • Reg D

Requirements:

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• To perform this job successfully, an individual should have knowledge of DataSafe Database software.
• Ability to effectively present information in one - on - one and small group situations to customers, client, and other employees of the organization.

La Capitol Federal Credit Union

Job Description

Job Title: Director of Human Resources

Summary: The primary purpose of this position is to assist La Cap Federal Credit Union to live out its mission, “Improve the financial well-being of our members.”  To meet this goal the position must deliver outstanding service to both internal and external members.  A key component of this goal is to identify the needs of each member and recommend an appropriate La Cap solution.  In addition, they will assist with the administration of policies and procedures relating to all phases of human resources activity by performing the following duties.

Essential Duties and Responsibilities:

Maintains knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance.

Supervises the Human Resources Manager in order to accomplish the following:

• The recruitment, interview scheduling, testing, and verification of potential new hires to fill vacant positions.

• The applicable licensing of staff including but not limited to insurance and mortgage registrations, of new and existing staff.

• Planning and conducting new employee orientation to foster positive attitude toward company goals.

• Record keeping of personnel transactions such as hires, performance reviews, and terminations, and employee statistics for government reporting.

• Organization and maintenance of employee files.

• Responding to inquiries regarding policies, procedures, and programs.

• Investigation of accidents and prepares reports for insurance carrier.

• Preparation of employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.

• Assisting with the planning of events for credit union staff.

• Developing programs to enrich employee engagement.

Serves as backup in the administration of benefits programs such as payroll, life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance.

Supervises the Training Manager in order to accomplish the following:

• Providing new hire and current staff training programs based on knowledge of identified training needs, company processes, business systems, products, procedures, or services.

• The implementation of programs to properly orient new employees into the credit union's culture.

• Maintaining records and preparation of reports to monitor progress of trainees.

• Conducting needs analysis studies and confers with managers and supervisors to determine training needs.

• Assisting with the development of core training programs.

• The continuation and/or development of staff development programs such as SEED, New Manager training and MDT.

Supervisory Responsibilities:

This job supervises the HR Manager and Training Manager.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting;

Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses;

Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Education and/or Experience:

Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Essential Duties and Responsibilities:

• Possess adequate product knowledge as measured by the annual product knowledge certification assessment
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts
• Places holds on accounts for uncollected funds
• Orders daily supply of cash, and counts incoming cash
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Explains, promotes, or sells credit union products or services
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository
• Understands compliance issues and attends training as it relates to member service including but not limited to:

•   Bank Secrecy Act
•   Reg P
•   Patriot Act

Education and/or Experience:                                                      

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

The primary purpose of this position is to assist La Capitol Federal Credit Union to live out its mission of improving the financial well-being of our members. To meet this goal, the position must deliver outstanding service to both internal and external members. A key component of this goal is to identify the needs of each member and recommend an appropriate La Capitol solution. In addition, they will perform the following duties, either personally or through subordinate supervisors.

Delivers service to each member that is in alignment with La Capitol’s Service Promises:

• We promise to treat you like an owner
• We promise to make it easy for you to work with us
• We promise to identify your needs and provide a solution that will improve your financial well-being         
• We promise to give you a fast response and solution to your request

Essential Duties and Responsibilities:

• Possess adequate product knowledge as measured by the annual product knowledge certification assessment
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts
• Places holds on accounts for uncollected funds
• Orders daily supply of cash, and counts incoming cash
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Explains, promotes, or sells credit union products or services
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository
• Understands compliance issues and attends training as it relates to member service including but not limited to:

•   Bank Secrecy Act
•   Reg P
•   Patriot Act

Education and/or Experience:                                                      

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

The primary purpose of this position is to assist La Capitol Federal Credit Union to live out its mission of improving the financial well-being of our members. To meet this goal, the position must deliver outstanding service to both internal and external members. A key component of this goal is to identify the needs of each member and recommend an appropriate La Capitol solution. In addition, they will perform the following duties, either personally or through subordinate supervisors.

Delivers service to each member that is in alignment with La Capitol’s Service Promises:

• We promise to treat you like an owner
• We promise to make it easy for you to work with us
• We promise to identify your needs and provide a solution that will improve your financial well-being         
• We promise to give you a fast response and solution to your request