Careers

Member Service Officer (MSO) - Metairie

We are looking for a Member Service Officer to join our Metairie branch. Candidate would be responsible for daily cash transactions as well as identify specific credit union products that would enhance the financial well-being of members. Must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services and meet on-going training expectations to stay knowledgeable of policies and procedures. Ideal candidate will have 1-2 years of banking, credit union or cash handling experience.

Essential Duties and Responsibilities:

• Possess adequate product knowledge as measured by the annual product knowledge certification assessment
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts
• Places holds on accounts for uncollected funds
• Orders daily supply of cash, and counts incoming cash
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Explains, promotes, or sells credit union products or services
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository
• Understands compliance issues and attends training as it relates to member service including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

La Capitol Federal Credit Union has an immediate opening for a part time Member Service Officer (Teller) in our Siegen branch located in Baton Rouge, Louisiana. Candidate would be responsible for daily cash transactions as well as identify specific credit union products that would enhance the financial well-being of members. Must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services and meet on-going training expectations to stay knowledgeable of policies and procedures. Ideal candidate will have 1-2 years of banking, credit union or cash handling experience. Work schedule will vary, but needed from 9:00 am - 6:00 PM on Wednesday, Thursday, Friday and 9:00 am - 1:00 pm on Saturday (28 hours / week).

Essential Duties and Responsibilities:

• Possess adequate product knowledge as measured by the annual product knowledge certification assessment
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts
• Places holds on accounts for uncollected funds
• Orders daily supply of cash, and counts incoming cash
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Explains, promotes, or sells credit union products or services
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository
• Understands compliance issues and attends training as it relates to member service including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

We are looking for a Member Service Specialist to join our Ruston branch. This role will be responsible for assisting members with day to day transactions; as well identifying and offering Credit Union products and services to best fit the needs of our members. MSS must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services, meet on-going training expectations to stay knowledgeable of policies and procedures.

Education and/or Experience:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.
• Provides specific service-related information concerning credit union services and policies.
• Is fully informed of policies and procedures regarding credit union products and services.
• Accepts accountability, maintains accuracy and ensures security of member information.
• Addresses member complaints, requests, assist with completion of forms, such as direct deposit and payroll.
• Opens new accounts and service existing accounts.
• Completes all necessary paperwork including sending new member letters, internal documents and reports.
• Checks new account paperwork completed by others for accuracy.
• Places check orders for members.
• Processes loans including origination, signing loan documents and placing follow-up calls.
• Promotes credit union products and services through public relations activities at offsite new and existing member locations.
• Provides information to members on investment alternatives.
• Provides support to Member Services department by balancing ATMs, working the vault and night deposits as needed.
• Provides backup Member Services by operating a cash drawer as necessary.
• Provides backup to PALS as necessary
• Assists with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
• Understands compliance issues and attends training as they relate to member services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act.

Member Service Officer (MSO) - Monroe

We are looking for a Member Service Officer to join our Monroe branch. Candidate would be responsible for daily cash transactions as well as identify specific credit union products that would enhance the financial well-being of members. Must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services and meet on-going training expectations to stay knowledgeable of policies and procedures. Ideal candidate will have 1-2 years of banking, credit union or cash handling experience.

Essential Duties and Responsibilities:

• Possess adequate product knowledge as measured by the annual product knowledge certification assessment
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts
• Places holds on accounts for uncollected funds
• Orders daily supply of cash, and counts incoming cash
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Explains, promotes, or sells credit union products or services
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository
• Understands compliance issues and attends training as it relates to member service including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Member Service Officer (MSO) - Natchitoches

We are looking for a Member Service Officer to join our Natchitoches branch. Candidate would be responsible for daily cash transactions as well as identify specific credit union products that would enhance the financial well-being of members. Must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services and meet on-going training expectations to stay knowledgeable of policies and procedures. Ideal candidate will have 1-2 years of banking, credit union or cash handling experience.

Essential Duties and Responsibilities:

• Possess adequate product knowledge as measured by the annual product knowledge certification assessment
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts
• Places holds on accounts for uncollected funds
• Orders daily supply of cash, and counts incoming cash
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Explains, promotes, or sells credit union products or services
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository
• Understands compliance issues and attends training as it relates to member service including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Member Service Officer (MSO) - Alexandria

We are looking for a Member Service Officer to join our Alexandria branch. Candidate would be responsible for daily cash transactions as well as identify specific credit union products that would enhance the financial well-being of members. Must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services and meet on-going training expectations to stay knowledgeable of policies and procedures. Ideal candidate will have 1-2 years of banking, credit union or cash handling experience.

Essential Duties and Responsibilities:

• Possess adequate product knowledge as measured by the annual product knowledge certification assessment
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts
• Places holds on accounts for uncollected funds
• Orders daily supply of cash, and counts incoming cash
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Explains, promotes, or sells credit union products or services
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository
• Understands compliance issues and attends training as it relates to member service including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Member Service Officer (MSO) - Baton Rouge - Downtown

We are looking for a Member Service Officer to join our Downtown Baton Rouge branch. Candidate would be responsible for daily cash transactions as well as identify specific credit union products that would enhance the financial well-being of members. Must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services and meet on-going training expectations to stay knowledgeable of policies and procedures. Ideal candidate will have 1-2 years of banking, credit union or cash handling experience.

Essential Duties and Responsibilities:

• Possess adequate product knowledge as measured by the annual product knowledge certification assessment
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts
• Places holds on accounts for uncollected funds
• Orders daily supply of cash, and counts incoming cash
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Explains, promotes, or sells credit union products or services
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository
• Understands compliance issues and attends training as it relates to member service including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Member Service Officer (MSO) - Baton Rouge / Siegen

We are looking for a Member Service Officer to join our Siegen branch. Candidate would be responsible for daily cash transactions as well as identify specific credit union products that would enhance the financial well-being of members. Must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services and meet on-going training expectations to stay knowledgeable of policies and procedures. Ideal candidate will have 1-2 years of banking, credit union or cash handling experience.

Essential Duties and Responsibilities:

• Possess adequate product knowledge as measured by the annual product knowledge certification assessment
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts
• Places holds on accounts for uncollected funds
• Orders daily supply of cash, and counts incoming cash
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Explains, promotes, or sells credit union products or services
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository
• Understands compliance issues and attends training as it relates to member service including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

We are looking for a Member Service Specialist to join our Oakdale branch. This role will be responsible for assisting members with day to day transactions; as well identifying and offering Credit Union products and services to best fit the needs of our members. MSS must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services, meet on-going training expectations to stay knowledgeable of policies and procedures.

Education and/or Experience:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.
• Provides specific service-related information concerning credit union services and policies.
• Is fully informed of policies and procedures regarding credit union products and services.
• Accepts accountability, maintains accuracy and ensures security of member information.
• Addresses member complaints, requests, assist with completion of forms, such as direct deposit and payroll.
• Opens new accounts and service existing accounts.
• Completes all necessary paperwork including sending new member letters, internal documents and reports.
• Checks new account paperwork completed by others for accuracy.
• Places check orders for members.
• Processes loans including origination, signing loan documents and placing follow-up calls.
• Promotes credit union products and services through public relations activities at offsite new and existing member locations.
• Provides information to members on investment alternatives.
• Provides support to Member Services department by balancing ATMs, working the vault and night deposits as needed.
• Provides backup Member Services by operating a cash drawer as necessary.
• Provides backup to PALS as necessary
• Assists with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
• Understands compliance issues and attends training as they relate to member services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act.

LaCap is seeking an Accounts Control Collector who is responsible for the control of late and/or delinquent loan accounts and pending late payment reminders. Make follow up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts. Optimize collections on accounts while balancing the goodwill of members with the overall business interests of the credit union.

Qualifications: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Candidate must have experience working in positions that require heavy telephone communication to meet daily goals. Experience in the debt collection process in all stages of delinquency is preferred.