Careers

We are currently seeking a Collections Supervisor to help service our portfolio. If you are an ambitious, results oriented person, who has a natural gift for talking to people, we have an opportunity for you to come and join our team. We offer a competitive salary, benefits, paid time off, and a secure, professional office environment. La Cap is proud to be an employee-focused, diverse, and service-oriented workplace. What does it mean to be a Collections Supervisor at La Capitol Federal Credit Union?

You are the pacesetter! In a growing organization, you will have the ability to make an immediate and substantial impact on the success of the business. The Collections Supervisor is responsible for the management of all aspects of their collection team. This may include managing and executing programs, policies, and systems to minimize delinquency and reduce losses. In addition, this position will be responsible for hiring, training, developing and motivating a Collections team to ensure business opportunities are maximized.

You will supervise, plan, and oversee the day-to-day functions and activities of Accounts Control staff. You will execute operational risk programs designed to ensure quality of services, improve operations, mitigate risk, and maximize returns. You will supervise, plan, and oversee the day-to-day functions to ensure compliance with internal operating procedures, policies, and standards and state/Federal regulations. You will also be primarily responsible for tactical issues.
What will you do each day to accomplish the mission?

Essential Duties and Responsibilities:

• Directly supervise 7+ employees.
•  Engage and inspire team members to ensure individual and team productivity and collection goals are met on a daily, weekly, monthly and annual basis.
• Maintain compliance with applicable legal requirements.
• Assess department and company results and metrics to gauge team performance and develop collection calling strategies for continuous improvement
• Conduct daily/weekly coaching sessions with team members, phone monitoring and side by side floor observations
• Lead daily team meetings and continuous training sessions to ensure effective communication, instill a sense of urgency, and foster a collaborative team environment
• Evaluate employee performance, compose and deliver performance plans/performance appraisals in an efficient and constructive manner
• Exercise sound judgment based on company policies and regulatory legal regulations
• Manage all policies and procedures to ensure they are applicable and current
• Handle employee time sheets, requests for vacation or time off, and manage employee disciplinary actions
• Contribute to creating work schedules that maximize contact rates to improve delinquency while balancing work/life needs of the team
• Handle escalated calls, disputes, and maintain professional phone etiquette skills
• Monitor all stages of the repossession process; including but not limited to pricing and sale of unit
• Monitor/track delinquent Bankrupt accounts, case status, disposition, and plan arrangements
• Oversee admin duties to provide guidance, direction, and follow up
• Determine when accounts are to be placed with outside sources for collection or legal action and provide for such outside sources to have all the required documentation and information to begin their collection efforts
• Coordinate the activities of the collectors and/or attorney and maintain the files in a condition that reflects the actions of such collectors and/or attorney
• Make recommendations to the Manager concerning accounts that he/she feels a settlement should be negotiated in order to avoid collection
• Review the delinquent reports on a monthly basis to determine the status of the credit union's accounts as reported by the computer
• Daily duties include, but are not limited to, the following: conduct a daily huddle with the team to give an update about production, calculate break numbers, generate and distribute daily reports to staff, update production numbers throughout the day, walk the floor throughout the day to visit with staff, and review collection accounts to ensure accounts are being worked
• Weekly duties include, but are not limited to, the following: prepare summary reports of repossessions, bankruptcies, and legal accounts. Monitor negative share accounts to ensure the accounts are being worked 
• Monthly duties include, but are not limited to, the following: process the current monthly charge offs, submit a final version of the charge offs to the VP of Collections, and review/discuss all potential charge off accounts with the VP of Collections prior to the 20th of the month

Education and/or Experience:

• Bachelor's degree (B. A.) from four-year College or university; and three years related experience and/or training; or equivalent combination of education and experience
• Minimum of 3 years of leadership/supervisory position in Collections
• Bankruptcy experience preferred
• Thorough knowledge of compliance and applicable legal requirements
• Experience with consumer lending/auto financing a plus
• Well-developed planning, time management, and organizational skills
• Ability to handle multiple tasks during constantly fluctuating volumes
• Demonstrate leadership skills and negotiation skills
• Ability to effectively plan and execute strategies
• Proven ability to build partnerships and direct teams
• Strong training, coaching, and motivational skills
• Excellent written and verbal communication skills
• Solid PC skills including knowledge of MS Office
• Commitment to exemplifying the highest integrity and professional business standards
• Competitive team player that can adapt in a fast pace and changing environment

***Due to the high demand of this position, only the most qualified candidates will be contacted.***
 

We are currently seeking a Credit Card Services Processor to maintain and support the day-to-day operations and servicing of ATM, debit, and credit card accounts in an effective and compliant manner. This is a full-time position.

Essential Duties and Responsibilities:

• Reviews and Processes Card related account maintenance.
• Investigates and Processes fraude/dispute cases.
• Accurately reviews and completes credit/debit card reports.
• Assists members with card related questions in an efficient and professional manner.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree from a four year college or university; or two to three years of related experience and/or training; or equivalent combination of education and experience.
• One year lending experience preferred
• Experience working in positions that require heavy telephone communication
• Excellent word, excel and 10-key capability.
• Ability to quickly pick up multiple systems and have the ability to work between multiple programs and systems
• Candidate should be a self-starter that can work independently and still be team oriented
• Very detail oriented and focused
• Must have a great attitude and work well with others
• Enjoy working with people both in person and via phone
• Experience working in a financial institution a plus

** Due to the high volume of applicants, only the most qualified candidates will be contacted **