Careers

La Capitol is looking for a few dynamic individuals to join our team! We are currently recruiting for multiple locations. This position will provide quality, accurate and timely member service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the member, may have responsibility for cross-selling firm products or referring customers to other areas of the organization. Monitors and maintains control of cash.

When applying for this position please list the location that you are interested in being considered!

Essential Duties And Responsibilities

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, traveler’s checks, money orders, etc.)
• Identify cross selling opportunities and refer member/prospects to the appropriate platform employee or LOB rep eg Mortgage, IFS, etc
• Promote bank products and services to further enhance member relationships.
• Assist in daily balancing and processing of ATM, including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Participate in meetings that include information on sales, products, customer service and operational processes.
• Performs all other duties as assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.
• High school diploma or GED required. One to three years of customer service, cash handling or teller experience required or equivalent combination of education and experience.
• Computer & Office Equipment Skills
• Microsoft Office Suite- ie Outlook, Word, Excel, MS Access is a plus. In addition, 10-key calculator; coin counter

La Capitol FCU is seeking an experienced Marketing Analyst responsible for our marketing and business analytics. The Marketing Analyst will be responsible for managing data and creating reports, identifying key insights, and providing recommendations regarding those actions that should be taken by the credit union. 

The ideal candidate will have strong analytic and problem-solving skills, advanced knowledge of Excel, Power BI and Google Analytics. This person will have deep knowledge of online marketing and a passion for evaluating marketing programs. In this role, you will make contributions critical to fueling the credit union’s growth.

Essential duties and responsibilities:

• Understand the marketing program objectives and make data-based recommendations to improve the impact of the programs to help accelerate growth.
• Dig into the data and determine key consumer and member insights that can be leveraged to enable marketing innovation.
• Conduct and analyze market research related to consumer and member behavior.
• Leverage data from multiple sources to provide insight, uncover opportunities, and support business teams in defining actions (i.e. marketing channels, product changes, devices, UX improvement)
• Track and analyze performance metrics for a variety of marketing programs, including email marketing, lead generation and advertising.
• Provide thought leadership and execute on strategies to link multiple marketing tactics (direct mail, e-mail, and digital touch points).
• Manage multiple tasks and data review processes, as well as manipulation and evaluation of mass data from multiple sources.

• Deliver regular updates on the various marketing campaigns.
• Ensure accurate and timely reporting of key weekly reports.
• Develop and improve future analytics capabilities (process, technical, tools, etc.).
• Develop and execute A/B and MVT tests, align with testing roadmaps.
• Work closely with content, design, and IT partners.
• Partner with a variety of internal and external clients to solve quantitative problems related to optimizing marketing and digital performance.
• Provide comprehensive analyses of online member behavior, driving towards actionable business applications, leveraging qualitative and quantitative data (CRM, demographic, and site behavioral data).

Qualifications:

• Bachelor’s degree or equivalent experience, preferably in a quantitative field.
• 4+ years of statistical analysis, report generation and data analysis experience in a corporate environment.
• Strong SQL skills.
• In depth knowledge of marketing campaign analytics.
• In depth knowledge of digital media analytics, data measurement and methodologies.
• Proven ability to manage and deliver projects while meeting hard deadlines.
• Experience working with Marketing, Sales, and Advertising teams.
• Sound understanding of web analytic tools and methodologies.
• Advanced knowledge of Microsoft Excel, Power BI and Google Analytics.
• Proficiency in working with CRMs.
• Proven experience as a self-starter with ability to learn internal and external systems quickly.
• Strong communication skills, both written and oral.
• Solid organization and decision making skills required.
• Hands-on experience in delivering analytics and insights to multiple levels of management.

La Capitol is looking for a dynamic individual to join our team! This position will provide quality, accurate and timely member service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the member, may have responsibility for cross-selling firm products or referring customers to other areas of the organization. Monitors and maintains control of cash.

This position is part time and will not exceed 25 hours per week. Saturday hours are required.

Essential Duties And Responsibilities

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, traveler’s checks, money orders, etc.)
• Identify cross selling opportunities and refer member/prospects to the appropriate platform employee or LOB rep eg Mortgage, IFS, etc
• Promote bank products and services to further enhance member relationships.
• Assist in daily balancing and processing of ATM, including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Participate in meetings that include information on sales, products, customer service and operational processes.
• Performs all other duties as assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.
• High school diploma or GED required. One to three years of customer service, cash handling or teller experience required or equivalent combination of education and experience.
• Computer & Office Equipment Skills
• Microsoft Office Suite- ie Outlook, Word, Excel, MS Access is a plus. In addition, 10-key calculator; coin counter

La Capitol Federal Credit Union is searching for a Member Service Specialist to join their Natchitoches branch! This person will be passonate about delivering outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services, meet on-going training expectations to stay knowledgeable of policies and procedures.   

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.
• Provides specific service-related information concerning credit union services and policies.
• Is fully informed of policies and procedures regarding credit union products and services. 
• Accepts accountability, maintains accuracy and ensures security of member information.
• Addresses member complaints, requests, assist with completion of forms, such as direct deposit and payroll.
• Opens new accounts and service existing accounts.
• Completes all necessary paperwork including sending new member letters, internal documents and reports.
• Checks new account paperwork completed by others for accuracy.
• Places check orders for members.
• Processes loans including origination, signing loan documents and placing follow-up calls.
• Promotes credit union products and services through public relations activities at offsite new and existing member locations.
• Provides information to members on investment alternatives.
• Provides support to Member Services department by balancing ATMs, working the vault and night deposits as needed.
• Provides backup Member Services by operating a cash drawer as necessary.
• Provides backup to PALS as necessary
• Assists with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
• Understands compliance issues and attends training as they relate to member services including but not limited to:

• Bank Secrecy Act
• Reg P
• Patriot Act

 LaQualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:      

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.