Careers

Member Service Specialist (MSS) - Monroe

We currently have a need for a Member Service Specialist in our Monroe branch. This role will be responsible for assisting members with day to day transactions; as well identifying and offering Credit Union products and services to best fit the needs of our members. MSS must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services, meet on-going training expectations to stay knowledgeable of policies and procedures.

Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience

Member Service Officer (MSO) - Alexandria

We are looking for a Member Service Officer to join our Pineville branch. Candidate would be responsible for daily cash transactions as well as identify specific credit union products that would enhance the financial well-being of members. Must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services and meet on-going training expectations to stay knowledgeable of policies and procedures. Ideal candidate will have 1-2 years of banking, credit union or cash handling experience.

Essential Duties and Responsibilities:

• Possess adequate product knowledge as measured by the annual product knowledge certification assessment
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts
• Places holds on accounts for uncollected funds
• Orders daily supply of cash, and counts incoming cash
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Explains, promotes, or sells credit union products or services
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository
• Understands compliance issues and attends training as it relates to member service including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

We are looking for a  Personal Assistance Line Specialist (PALS) to join our main office in downtown Baton Rouge.  Candidate would be responsible for answering incoming calls from members who want a response to inquiries, manages complaints, troubleshoots significant member service problems, and provides general account information. PALS will also inform members of the product terms and features while projecting a professional company image through voice and online interactions.   

Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. 

Must deliver outstanding service to members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services and meet on-going training expectations to stay knowledgeable of policies and procedures. 

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Originates loans over the phone, by fax and in person
• Explains credit union services and products to existing and potential members in order to establish account relationships.
• Responds to member requests, inquiries and/or problems relating to products, services and procedures applicable to both the depository and lending functions.
• Identifies sales opportunities and market credit union products by telephone.
• Participates in various inbound/outbound campaigns to foster member retention and to generate sales.
• Executes transactions in an automated or manual environment and ensures proper documentation.
• Continually updates credit union services and product knowledge in order to handle most inquiries with minimum supervision.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.

• Understands compliance issues and attends training as they relate to credit union services including but not limited to: Bank Secrecy Act, Reg P, Patriot Act and Reg D.

Member Service Officer (MSO) - Natchitoches

We are looking for a Member Service Officer to join our Natchitoches branch. Candidate would be responsible for daily cash transactions as well as identify specific credit union products that would enhance the financial well-being of members. Must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services and meet on-going training expectations to stay knowledgeable of policies and procedures. Ideal candidate will have 1-2 years of banking, credit union or cash handling experience.

Essential Duties and Responsibilities:

• Possess adequate product knowledge as measured by the annual product knowledge certification assessment
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts
• Places holds on accounts for uncollected funds
• Orders daily supply of cash, and counts incoming cash
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Explains, promotes, or sells credit union products or services
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository
• Understands compliance issues and attends training as it relates to member service including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

We currently have a need for a Member Service Specialist in our Houma branch. This role will be responsible for assisting members with day to day transactions; as well identifying and offering Credit Union products and services to best fit the needs of our members. MSS must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services, meet on-going training expectations to stay knowledgeable of policies and procedures.

Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

We currently have a need for a floating Member Service Specialist to work in our West Bank and Metairie locations. This role will be responsible for assisting members with day to day transactions; as well identifying and offering Credit Union products and services to best fit the needs of our members. MSS must deliver outstanding service to both internal and external members, have an outgoing personality, be dependable, accurate, and professional, cross-sell products and services, meet on-going training expectations to stay knowledgeable of policies and procedures.

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.
• Provides specific service-related information concerning credit union services and policies.
• Is fully informed of policies and procedures regarding credit union products and services.
• Accepts accountability, maintains accuracy and ensures security of member information.
• Addresses member complaints, requests, assist with completion of forms, such as direct deposit and payroll.
• Opens new accounts and service existing accounts.
• Completes all necessary paperwork including sending new member letters, internal documents and reports.
• Checks new account paperwork completed by others for accuracy.
• Places check orders for members.
• Processes loans including origination, signing loan documents and placing follow-up calls.
• Promotes credit union products and services through public relations activities at offsite new and existing member locations.
• Provides information to members on investment alternatives.
• Provides support to Member Services department by balancing ATMs, working the vault and night deposits as needed.
• Provides backup Member Services by operating a cash drawer as necessary.
• Provides backup to PALS as necessary
• Assists with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
• Understands compliance issues and attends training as they relate to member services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.