Careers

La Capitol FCU is seeking an energetic and engaging Operations Specialist to join our team in Baton Rouge. The Operations Specialist, under general direction of the VP of Operations, is responsible for processing new account applications submitted online and deposits that are made remotely.  In addition, will work work back office processes including but not limited to negative balance accounts, returned checks, and reports.  All tasks require attention to detail and are time sensitive.  The Operations Specialist will work as part of a team to ensure these duties are performed efficiently, timely, and professionally resulting in outstanding service to both internal and external members.  If you have two to three years of similar experience; are dependable, self-motivated, and possess effective written and oral communication skills we want to speak with you!

Essential Duties and Responsibilities:

• Manages Remote deposit transactions
• Assists in opening online accounts
• Processes Chargebacks
• Manages negative balance accounts
• Processes subpoenas, levies and garnishments
• Processes shared Branching/COOP approvals and questions
• Works various audit reports

Education and/or Experience:

• High School Diploma.
• 2 Years of Customer Service Experience
• 2 Years of similar experience
• Must be proficient with Microsoft Word, Excel and Outlook

The Payroll Specialist is responsible for full cycle payroll administration of our Bi-Weekly & Monthly payroll processes. They also administer various benefits plans such as life, health, dental, disability, pension plans, vacation, sick leave, leave of absence, workers compensation and unemployment. Must be an individual that can practice under a high degree of detail and confidentiality.

Essential Duties and Responsibilities:

• Processes Bi-weekly and monthly payroll for salaried and hourly employees with a high degree of detail.
• Processes and review all payroll related interfaces for accuracy, including timeclock administration.
• Responsible for HRIS maintenance, including tax form processing, local/federal taxes, direct deposit setup and garnishment processing.
• Completes all federally required forms such as W2’s, 1094-C & 1095C, EEO1 submissions.
• Provides information to auditors as requested.
• Assists employees, managers and supervisors with time and attendance concerns and inquiries.
• Interprets payroll policies and procedures to company employees of all levels.
• Works closely with Human Resources staff to ensure accuracy of records and balancing of benefit deductions.
• Administer the employee benefits program for all credit union benefits and insurance provided such as accidental and life insurance, disability (short and Long-Term), health and dental, pensions and 401k accounts. Including benefit balancing and payments to vendors.
• Verify the monthly premium statements for all group insurance policies and maintain statistical data relative to premiums, claims and costs. Prepare cost analyses.
• Keeps meticulous records on each employee.
• Manages sensitive employee data related to COBRA, FMLA, ADA, Workers Compensation, and Unemployment.

Requirements:

• Bachelor’s degree is preferred.  Associates degree in HR, Accounting or other business related field strongly desired.
• 2+ years’ of payroll processing experience required.
• PHR and/or SHRM-CP and CPP desired.
• Must have clear understanding of compliance requirements and federal/state regulations pertaining to ERISA, COBRA, FMLA, ADA, Workers Compensation, Medicare and Social Security.
• 2+ years in a financial institution is a plus
• Ability to operate in a fast-paced office setting
• Emotional maturity to handle significant items of a confidential nature
• Must be able to meet deadlines and handle oneself professionally during difficult situations
• Passionate people focus and desire to resolve issues
• Desire to learn, grow, and contribute to creative solutions
• Strong attention to detail to ensure accuracy
• Strong proficiency in Outlook, Excel, PowerPoint, and Word
• Analytical and problem solving skills
• Excellent organizational skills to manage multiple projects simultaneously
• Strong communication skills, verbal, and written

Are you passionate about helping members with their financial needs? Are you looking for a position that offers a fun and dynamic work environment? We are looking for a Member Service Specialist to join our Westbank Branch, located at 2044 Manhattan Blvd, Harvey, LA.

This role will be responsible for assisting members with day to day transactions; as well identifying and offering Credit Union products and services to best fit members’ needs. Having a minimum of two years of experience in a bank or credit union branch environment with an emphasis on sales will help you succeed.

Here's what you can expect from the job and what you need to be successful:

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Represents the credit union to members in a courteous and professional manner, provides prompt, efficient and accurate service. Must be able to maintain a professional image at all times.
• Provides specific service-related information concerning credit union services and policies.
• Is fully informed of policies and procedures regarding credit union products and services.
• Accepts accountability, maintains accuracy and ensures security of member information.
• Addresses member complaints, requests, assist with completion of forms, such as direct deposit and payroll.
• Opens new accounts and service existing accounts.
• Completes all necessary paperwork including sending new member letters, internal documents and reports.
• Checks new account paperwork completed by others for accuracy.
• Places check orders for members.
• Processes loans including origination, signing loan documents and placing follow-up calls.
• Promotes credit union products and services through public relations activities at offsite new and existing member locations.
• Provides information to members on investment alternatives.
• Provides support to Member Services department by balancing ATMs, working the vault and night deposits as needed.
• Provides backup Member Services by operating a cash drawer as necessary.
• Assists with office reports such as, but not limited to, negative balance, no birth dates, delinquent loans, and NSF reports.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
• Understands compliance issues and attends training as they relate to member services including but not limited to:
• Bank Secrecy Act
• Reg P
• Patriot Act

Education and/or Experience:

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• To perform this job successfully, an individual should have knowledge of Datasafe, Word and lending software.
• Must be able to travel on occasion.

Do you love to formulate strategies to build a lasting digital connection with your target market, and do you have experience using digital channels to build relationships? If you’ve answered yes to these, and have 5 years of relevant marketing experience, we have an exciting Digital Media position you need to consider!

La Capitol Federal Credit Union seeks a full-time Digital Media Specialist to support the sales and marketing team. The Digital Media Specialist position will assist with and manage the development, implementation, and analysis of content on various platforms. The ideal candidate will have strong written communication skills, a strong understanding of outbound email and targeting campaigns, and a detailed understanding of website analytics.

Digital Media Specialist Duties and Responsibilities

• Formulate strategies to build a lasting digital connection with members (build the credit union’s digital marketing roadmap).
• Use digital channels to acquire new memberships and to build and maintain strong, long-lasting member relationships.
• Prepare quarterly digital marketing plans and campaigns in conjunction with the SVP of Marketing.
• Oversee and manage marketing campaigns/content in the credit union’s digital channels, including web, SEO/SEM, email, social media and display advertising.
• Measure and report performance of all digital marketing campaigns/efforts, assess against goals (ROI and KPIs), and assist in budget preparation.
• Develop the cross-sell capabilities in all digital channels/platforms and optimize those efforts between departments. Track, evaluate, and report the results.
• Develop campaigns and product promotions as needed.
• Lead the credit union in its creative marketing and major public relations concepts/initiatives. Consider input from and work with internal stakeholders to design, develop, and implement marketing and major public relations programs for the credit union. Track and evaluate results of programs. Update and change as appropriate to ensure effectiveness. Promote the credit union’s public relations efforts in various media outlets and monitor the public relations budget to ensure the credit union remains on track with projected expenses.
• Promote the credit union through visible participation in business, community, and charitable organizations and activities.
• Maintain relationships with realtor associations throughout the state.
• Research and recommend product or service enhancements with emphasis on lending to provide quality member service and to meet the financial needs of members. Recommend new services and changes to existing services to meet the financial needs of members. Analyze market trends and demographic data concerning members and potential members, products and services.
• Ensure that all marketing and public relations materials comply with State and Federal rules and regulations for the credit union. 
• Plan, design, build, monitor and maintain the credit union’s social media presence.
• Coordinate the creation of, manage, and improve online content, considering SEO and Google Analytics.
• Maintain and develop quality link backs.
• Brainstorm new and creative growth strategies.
• Plan, execute, and measure experiments and conversion tests.
• Collaborate with internal teams to create landing pages and optimize user experience.
• Utilize strong analytical ability to evaluate end-to-end member experience across multiple channels and member touch points.
• Instrument conversion points and optimize user funnels.
• Collaborate with agencies and other vendor partners, and evaluate sales and marketing third party vendors.
• Evaluate and stay up-to-date with emerging technologies. Provide thought leadership and perspective for adoption where appropriate.

Experience and Educational Requirements

• BS/MS degree in marketing, digital technologies or a related field
• Proven working experience in digital marketing
• Demonstrable experience in designing and implementing successful digital marketing campaigns
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Experience creating videos; animation a plus
• Demonstrable experience in writing copy
• Experience in optimizing landing pages and user funnels
• Experience with A/B and multivariate experiments
• Solid knowledge of online marketing tools and best practices
• Solid knowledge of website analytics tools and CRM software (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
• Working knowledge of ad serving tools (e.g., DART, Atlas)
• Experience in setting up and optimizing Google Adwords campaigns
• Working knowledge of Content Management Systems, HTML, CSS, and JavaScript development and constraints
• Strong analytical skills and data-driven thinking
• Up-to-date with the latest trends and best practices in online marketing and measurement
• Strong communication (written and verbal) skills
• Excellent organization skills