Careers

Personal Assistant Line Specialist - Natchitoches University

LaCap is currently seeking a full time Personal Assistant Line Specialist (PALS) in our Natchitoches University location. Personal Assistant Line Specialist (PALS) will answer incoming calls from member’s who want a response to inquiries, manage complaints, troubleshoots significant member service problems, and provides general account information. PALS is the contact team for consumers interested in the products we offer and is responsible for assisting them in completing transactions online and over the phone. PALS will also inform members of the product terms and features while projecting a professional company image through voice and online interactions.

Essential Duties and Responsibilities:

• Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
• Originates loans over the phone, by fax and in person
• Explains credit union services and products to existing and potential members in order to establish account relationships.
• Responds to member requests, inquiries and/or problems relating to products, services and procedures applicable to both the depository and lending functions.
• Identifies sales opportunities and market credit union products by telephone.
• Participates in various inbound/outbound campaigns to foster member retention and to generate sales.
• Executes transactions in an automated or manual environment and ensures proper documentation.
• Continually updates credit union services and product knowledge in order to handle most inquiries with minimum supervision.
• Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
• Understands compliance issues and attends training as they relate to credit union services including but not limited to: Bank Secrecy Act, Reg P, Patriot Act and Reg D.

Education and/or Experience:

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Outlook and DataSafe Database software.

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one - on - one and small group situations to customers, client, and other employees of the organization.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

La Capitol is seeking a Consumer & Indirect Lending Manager that is responsible for organizing, planning and directing the credit unions functions relating to the Consumer Lending and Indirect Lending for the credit union to establish goals.

Responsibilities Include:

• Direct the activities of Loan Originators and Processors.
• Supervision of the loan portfolio operations and pipeline management.
• Keep informed of market conditions; maintain corporate records and reports concerning loan production and report loan production to the management.

• Oversee the consumer lending process in its entirety including but not limited to the loan origination process, underwriting, processing, file maintenance and processes that flow into other departments.
• Ensure that all loan files contain all necessary documents for compliance to NCUA rules and regulations, and confirm accuracy of document data.
• Implement lending policies and procedures that protect the credit union and members’ best interest.  Either directly or through subordinates, oversees the indirect lending program and all of its operations.
• Review loan underwriting for soundness of decisions.
• Monitor rates and pricing for the consumer loans to ensure competitiveness with the marketplace.  Monitor the marketplace for changes in the industry or changing trends and report the finding to management in a manner that allows the credit union to react competitively. 

Qualifications: 

• Associate's degree (A. A.) or equivalent from two-year College or technical school and five years related experience and/or training.
• Bachelor’s degree and management experience is preferred.

La Capitol is seeking a Mortgage Lending Manager who will be responsible for organizing, planning and directing the credit unions functions relating to the Residential Mortgage production for the credit union to establish goals.

Responsibilities Include:

• Manage department staff to include setting schedules, approving leave time, reviewing performance annually, recruiting internal applicants, counseling, and disciplining.
• Prepare compliance & regulatory documents: complete mortgage worksheets and other mortgage reports for regulatory compliance.
• Oversee the mortgage process in its entirety including but not limited to the verification and pre-audit process, post-closing and loan servicing process, file maintenance, and processes that flow into other departments.
• Ensure that all mortgage files contain all necessary documents for compliance to NCUA rules and regulations, secondary market standards, federal real estate lending laws and confirm accuracy of document data.
• Maintain a loan procedure manual for the mortgage loan department that is up-to-date with all regulations and requirements.  Ensure staff training and compliance.
• Assist the collections department with the foreclosure, maintenance, and sale of residential and/or commercial properties that are in default.
• Monitor rates and pricing for the residential loan portfolio to ensure competitiveness with the marketplace.  Monitor the marketplace for changes in the industry or changing trends.  Report the finding to management.

Qualifications: 

• Associate's degree (A. A.) or equivalent from two-year College or technical school and five years related experience and/or training.
• Bachelor’s degree and management experience is preferred.
• Nationwide Mortgage Licensing Registration.

Content Manager

Do you love crafting messages that people are powerless to resist, and do you enjoy learning and working with ever changing technology? If you’ve answered yes to these, and have 5 years of relevant content development and marketing experience, we have an exciting Content Manager position you need to consider!

La Capitol Federal Credit Union seeks a full-time Content Manager to support the sales and marketing team. The Content Manager position will assist with and manage the development, implementation, and analysis of content on various platforms. The ideal candidate will have strong written communication skills, a strong understanding of outbound email and targeting campaigns, and a detailed understanding of website analytics.

Content Manager Duties and Responsibilities

• Develop outbound emails and drip marketing for targeted and general membership campaigns
• Copywriting for newsletters, emails, web content and other needs
• Track marketing campaigns to completion and report on results across all channels
• Prepare direct mail data and media for distribution and coordinate with mail house
• Coordinate development, printing, and distribution of monthly statement inserts
• Coordinate distribution of campaign materials to all branch locations
• Assist with social media efforts
• Coordinate print marketing materials such as brochures and mailers by writing copy and formatting content and graphics
• Create support materials, including PDF forms for all departments
• Gather member/product testimonials, including video, for use in all channels
• Develop web forms and surveys for the collection of data and member feedback
• Coordinate materials for in-house lobby video displays and update regularly
• Maintain and update audio library for phone hold system
• Website updates/maintenance
• Assist with promotional activities
• Collaborate with colleagues in other departments, including sales, compliance, lending, e-commerce, and training
• Research and update competitor database to conduct a comparative analysis of company performance in the market
• Analyze data compiled from questionnaires and other market research
• Analyze data to uncover industry trends

Content Manager Requirements and Qualifications

• Bachelor's Degree in Communications, Journalism, English or related field required. 
• Three to five years of relevant content development and marketing experience
• Exceptional verbal and written communication skills; must exhibit a strong understanding of grammar, spelling, and punctuation.
• Proficient in Microsoft Office
  • Excel
  • Word
  • Adobe Creative Cloud
• Ability to handle multiple projects with varied timelines
• Strong problem-solving skills
• Receptive to opportunities for continuing education and professional development
• Video content development experience is a plus

Ability to adapt to change in a fast-paced environment