At La Cap, we're always looking for ways to improve your experience by combining personalized service with smart technology. That's why we're updating all our branches with a new, more efficient service model featuring Interactive Teller Machines (ITMs).
For offices that currently have remote teller stations, this change will seem familiar. For others, this may feel like a big change—our lobbies will look different, and traditional teller stations will be replaced. But rest assured, you’ll still be greeted by the same friendly team you know and trust. ITMs connect you with live remote tellers who can help you with nearly all of the same transactions as before, just in a new way.
We're also upgrading our drive-thru lanes, replacing traditional ATMs with ITMs so you can enjoy the same convenience and personal assistance without leaving your car.
La Cap's Interactive Teller Machines (ITMs) provide the ease and convenience of an ATM along with the added assistance of a live video teller. Plus, they're completely hassle-free—no more filling out deposit slips or using envelopes. Just insert your cash or checks directly into the machine, and you're good to go!
ITM vs ATM - What's the Difference?
| Feature | ATM | ITM |
| Withdraw Cash | ✅ | ✅ |
| Deposit Checks/Cash | ✅ | ✅ |
| Check Balances | ✅ | ✅ |
| Transfer Between Accounts | ✅ | ✅ |
| Make Loan Payments | ❌ | ✅ |
| Personalized Assistance | ❌ | ✅ |
Using Our New ITMs? Don’t Forget Your Debit Card!
Our new Interactive Teller Machines (ITMs) are designed for quick, easy access to your accounts. To get started, simply insert your debit card—just like you would at an ATM.
No debit card? No problem.
If you don’t have a debit card, select "Teller Assist" on the screen. One of our ITM agents will verify your identity and help you complete your transaction. To get a debit card, visit your nearest branch or call our Member Service Line at 800.522.2748 to request one.
Your Credit Union. Your Way. Anytime.
Whether you prefer to stay in your car, step inside, or do it all after hours, our new ITMs give you more control, more flexibility, and more personal service than ever before.
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What is an ITM?
An ITM, or Interactive Teller Machine, is a banking terminal that combines the functionality of a traditional ATM with the added ability to connect with a live teller via video chat. This allows members to perform a wider range of transactions than a regular ATM, including those requiring teller assistance or authorization, all from the ITM.
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Is there a fee to use an ITM?
Using an ITM is similar to using a teller window – there are no fees for members. Non-members may incur foreign transaction fees similar to those at an ATM.
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How do I use an ITM?
When you’re ready, just touch the screen to get started or insert your debit card. Follow the on-screen instructions just like you would on an ATM. If you need help, there is a button you can touch to speak with a live teller.
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What if I'm not comfortable with technology?
ITMs are easy to use, and our in-branch staff will always be available to guide you through the process or assist you in person if needed.
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What if I don't have a debit card?
No problem. If you don’t have a debit card, simply select “Teller Assist” on the ITM screen. An ITM agent will help verify your identity and assist you with your transaction.
Need a debit card?
You have a two options:
- Call our Member Service Line at 800.522.2748
- Visit any La Cap branch
You may need to complete a Visa Debit Card Request Form. Instant issue cards must be requested in person and may require additional documentation.